new_membership
Subject
Welcome! Here are your new membership details
Body
Hi {{first_name or member.member.display_value}},
Welcome and thank you for becoming a member. Below are the details of your new membership.
{% if member.payment_method == 'invoice' %}Please {{member.uri|invoice('view your invoice')}}. Your membership is not complete until we have received full payment.{% else %}If you would like to view your receipt, please log into your [account](https://app.sheepcrm.com/******).{% endif %}
__Membership details__
Membership number: {{member.membership_number}}
Membership plan: {{member.membership_type.display_value}}
Start date: {{member.start_date|datetimeformat('{:%-d %b %Y}')}}
End date: {{member.end_date|datetimeformat('{:%-d %b %Y}')}}
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renewing_4wk
(for plans set to auto-renew)
Subject
Your membership will automatically renew in 4 weeks
Body
Hi {{first_name or member.member.display_value}},
This is just a friendly reminder that in 4 weeks your membership will automatically renew with us.
You don't need to do anything but if you need to make any changes to your membership please log into our app or get in touch.
__Membership details__
Membership number: {{member.membership_number}}
Membership plan: {% if member.next_plan_name is defined %}{{member.next_plan_name}}{% else %}{{member.membership_type.display_value}}{% endif %}
Membership cost: {% if member.next_plan_cost is defined %}{{member.next_plan_cost|decimal}}{% else %}{{member.plan_cost|decimal}}{% endif %}
Start date: {{member.start_date|datetimeformat('{:%-d %b %Y}')}}
End date: {{member.end_date|datetimeformat('{:%-d %b %Y}')}}
"next_plan_cost"
"next_plan_currency"
"next_plan_description"
"next_plan_gocardless_paylink"
"next_plan_joining_fee"
"next_plan_name"
"next_plan_public_name"
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renewal_confirmation
Subject
Thank you for renewing your membership
Body
Hi {{first_name or member.member.display_value}},
Thank you for renewing your membership with us. See below the details of your renewed membership.
{% if member.payment_method == 'invoice' %}Please {{member.uri|invoice('view your invoice')}}. Your membership is not complete until we have received full payment.{% else %}If you would like to view your receipt, please log into your [account](https://app.sheepcrm.com/******).{% endif %}
__Membership details__
Membership number: {{member.membership_number}}
Membership plan: {{member.membership_type.display_value}}
Start date: {{member.start_date|datetimeformat('{:%-d %b %Y}')}}
End date: {{member.end_date|datetimeformat('{:%-d %b %Y}')}}
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expiring_1wk
(plans not set to auto-renew)
Subject
Your membership with us will expire in 1 week
Body
Hi {{first_name or member.member.display_value}},
This is just a friendly reminder that in one week your membership will need to be renewed with us.
To continue your membership with us please make sure you log into our app and submit a new payment.
If you have any questions please feel free to get in touch.
__Membership details__
Membership number: {{member.membership_number}}
Membership plan: {% if member.next_plan_name is defined %}{{member.next_plan_name}}{% else %}{{member.membership_type.display_value}}{% endif %}
Membership cost: {% if member.next_plan_cost is defined %}{{member.next_plan_cost|decimal}}{% else %}{{member.plan_cost|decimal}}{% endif %}
Start date: {{member.start_date|datetimeformat('{:%-d %b %Y}')}}
End date: {{member.end_date|datetimeformat('{:%-d %b %Y}')}}
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lapsed_1wk
(for plans that don't auto-renew and have expired)
Subject
Your membership has expired. But don't panic there's still time.
Body
Hi {{first_name or member.member.display_value}},
It looks like your membership expired last week.
To continue your membership with us and to keep your member benefits please log into our app and submit a new payment as soon as possible.
If you have any questions or need help please feel free to get in touch.
If you have recently made a payment then please ignore this email.
__Membership details__
Membership number: {{member.membership_number}}
Membership plan: {% if member.next_plan_name is defined %}{{member.next_plan_name}}{% else %}{{member.membership_type.display_value}}{% endif %}
Membership cost: {% if member.next_plan_cost is defined %}{{member.next_plan_cost|decimal}}{% else %}{{member.plan_cost|decimal}}{% endif %}
Start date: {{member.start_date|datetimeformat('{:%-d %b %Y}')}}
End date: {{member.end_date|datetimeformat('{:%-d %b %Y}')}}
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cancelled_membership
Subject
We are sorry to see you go
Body
Hi {{first_name or member.member.display_value}},
We are sorry to see you go. We hope you were able to make the most of your membership and thank you for supporting us.
If you ever want to come back please let us know.
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linked_member_added_no_useraccount (standard)
Subject
You have been added as a linked member
Body
Hi {{first_name or member.member.display_value}},
You have been added as a linked member you can now finish setting up your account by going to our App here -[******* App](https://app.sheepcrm.com/******/login).
Please sign in with the email address you received this message from to finish setting up your account.
If you have any questions please feel free to get in touch with us.
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linked_member_added_no_useraccount (linked org)
Subject
You have been added as a linked member for {{organisation_display_value}}
Body
Hi {{first_name or member.member.display_value}},
You have been added as a linked member to {{organisation_display_value}}, you can now finish setting up your account by going to our App here -[******* App](https://app.sheepcrm.com/******/login).
Please sign in with the email address you received this message from to finish setting up your account.
If you have any questions please feel free to get in touch with us.
----------------------------------------------------------------------------------------------------------------------------
linked_member_added (linked org)
Subject
You have been added as a linked member for {{organisation_display_value}}
Body
Hi {{first_name or member.member.display_value}},
You have been added as a linked member to {{organisation_display_value}. You can manage your account by going to our App here -[******* App](https://app.sheepcrm.com/******/login).
If you have any questions please feel free to get in touch with us.
----------------------------------------------------------------------------------------------------------------------------
mandate_failed
Subject
Your direct debit mandate could not be created
Body
Hi {{first_name}},
Our systems have notified us that your direct debit mandate could not be created.
Please get in contact with us or to manage your account please [log in here](https://app.sheepcrm.com/*****/login) so we can avoid any disruption to your membership.
Thank you
----------------------------------------------------------------------------------------------------------------------------
mandate_cancelled
Subject
Your direct debit was cancelled
Body
Hi {{first_name}},
Our systems have notified us that your direct debit mandate was cancelled.
If this was a mistake please get in contact with us or to manage your account please [log in here](https://app.sheepcrm.com/*****/login) so we can avoid any disruption to your membership.
Thank you
----------------------------------------------------------------------------------------------------------------------------
payment_failed
Subject
Your direct debit payment failed
Body
Hi {{first_name}},
Our systems have notified us that your latest direct debit payment has failed.
If this was a mistake please get in contact with us or to manage your account please [log in here](https://app.sheepcrm.com/*****/login) so we can avoid any disruption to your membership.
Thank you
----------------------------------------------------------------------------------------------------------------------------
application_accepted (auto accepted team)
Subject
You have been accepted into the {{group_member.group.display_value}} group!
Body
Hi {{first_name}}
You have been accepted as part of the {{group_member.group.display_value}} group.
{{group_member.group_description}}
----------------------------------------------------------------------------------------------------------------------------
ticket_confirmation
Subject
Ticket confirmation - {{ticket.booking}} - {{ticket.ticket_type}}
Body
Hi {{first_name}},
Please find below information on your ticket.
##__Ticket Summary__
For: {{ticket.booking}}
Date: {{ticket.date|datetimeformat('house_long')}}
Ticket: {{ticket.ticket_type}}
Quantity: {{ticket.quantity}}
Total: £{{ticket.total_amount}}
Please note: This e-mail message is an automated notification. Please do not reply to this message.
Thanks
----------------------------------------------------------------------------------------------------------------------------
order_payment_received
Subject
Thanks for your order
Body
Hi {{first_name}},
This is just an order confirmation, your tickets will be sent separately.
##__Order Summary__
For: {{booking.display_value}}
Order Date: {{payment.payment_date|datetimeformat('house_long')}}
Order Total: £{{payment.amount}}
Please note: This e-mail message is an automated notification. Please do not reply to this message.
Thanks
----------------------------------------------------------------------------------------------------------------------------
ticketed_event_minus_1d
Subject
One day until - {{ticket.booking}}
Body
Hi {{first_name}},
This is just a friendly reminder that tomorrow you have an event booked with us. See below a summary of your ticket.
##__Ticket Summary__
For: {{ticket.booking}}
Date: {{ticket.date|datetimeformat('house_long')}}
Ticket: {{ticket.ticket_type}}
Quantity: {{ticket.quantity}}
Total: £{{ticket.total_amount}}
Please note: This e-mail message is an automated notification. Please do not reply to this message.
Thanks
----------------------------------------------------------------------------------------------------------------------------
ticketed_event_minus_2d
Subject
48 hours until -{{ticket.booking}}
Body
Hi {{first_name}},
This is just a friendly reminder that in 2 days you have an event booked with us. See below a summary of your ticket.
##__Ticket Summary__
For: {{ticket.booking}}
Date: {{ticket.date|datetimeformat('house_long')}}
Ticket: {{ticket.ticket_type}}
Quantity: {{ticket.quantity}}
Total: £{{ticket.total_amount}}
Please note: This e-mail message is an automated notification. Please do not reply to this message.
Thanks
----------------------------------------------------------------------------------------------------------------------------
ticketed_event_minus_1wk
Subject
This time next week - {{ticket.booking}}
Body
Hi {{first_name}},
This is just a friendly reminder that this time next week you have an event booked with us. See below a summary of your ticket.
##__Ticket Summary__
For: {{ticket.booking}}
Date: {{ticket.date|datetimeformat('house_long')}}
Ticket: {{ticket.ticket_type}}
Quantity: {{ticket.quantity}}
Total: £{{ticket.total_amount}}
Please note: This e-mail message is an automated notification. Please do not reply to this message.
Thanks
----------------------------------------------------------------------------------------------------------------------------
ticketed_event_minus_2wk
Subject
2 weeks to go - {{ticket.booking}}
Body
Hi {{first_name}},
This is just a friendly reminder that an event you booked with us is 2 weeks away. See below a summary of your ticket.
##__Ticket Summary__
For: {{ticket.booking}}
Date: {{ticket.date|datetimeformat('house_long')}}
Ticket: {{ticket.ticket_type}}
Quantity: {{ticket.quantity}}
Total: £{{ticket.total_amount}}
Please note: This e-mail message is an automated notification. Please do not reply to this message.
Thanks
----------------------------------------------------------------------------------------------------------------------------
ticketed_event_minus_90d
Subject
3 months until - {{ticket.booking}}
Body
Hi {{first_name}},
This is just a friendly reminder that an event you booked with us now less than 90 days away. See below a summary of your ticket.
##__Ticket Summary__
For: {{ticket.booking}}
Date: {{ticket.date|datetimeformat('house_long')}}
Ticket: {{ticket.ticket_type}}
Quantity: {{ticket.quantity}}
Total: £{{ticket.total_amount}}
Please note: This e-mail message is an automated notification. Please do not reply to this message.
Thanks
----------------------------------------------------------------------------------------------------------------------------
donation
Subject
Thank you for your donation!
Body
Dear {{first_name}},
Thank you for your generous donation of {{pledge.currency|upper}} {{pledge.amount|decimal}} for the following appeal: {{pledge.appeal.display_value}}.
Please don't hesitate to [contact us](mailto:******@******.org) for any questions related to your donation.
Kind regards and thank you again!
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form _response_submitted
Subject
Thank you for submitting your {{form_response.form_ref_display}}
Body
Hi {{first_name}}
Thank you for submitting your {{form_response.form_ref_display}}. This will now be reviewed by our team and we will keep you updated with it's progress.
Thank you
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form _response_reviewing
form _response_state_submitted_to_reviewing
Subject
You {{form_response.form_ref_display}} application is being reviewed
Body
Hi {{first_name}}
This is just to let you know that your recent application for {{form_response.form_ref_display}} is now under review. We will keep you updated with it's progress.
Thank you
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form _response_accepted
form _response_state_reviewing_to_accepted
Subject
You {{form_response.form_ref_display}} application has been accepted!
Body
Hi {{first_name}}
We’re delighted to accept your recent application for {{form_response.form_ref_display}}.
We will soon follow up with next steps.
Thank you
----------------------------------------------------------------------------------------------------------------------------
form_response_returned_to_submitter
Subject
Your recent {{form_response.form_ref_display}} has been returned with feedback.
Body
Hi {{first_name}}
We have reviewed your recent {{form_response.form_ref_display}} and have returned it to you with some feedback.
Please [log in](https://app.sheepcrm.com/*****/login) to your account and review your feedback by going to our [applications area](https://app.sheepcrm.com/*****/forms/applications/) where you can review your previously submitted form.
Once you have provided us with the extra information required please re-submit it for processing.
Thank you