Your current ticket types can be found in the sheep settings section. Go to settings.sheepcrm.com and log in to your CRM user account if not already. From the settings section, click on the events tab in the navigation and click on the ticket types option to see a list of existing ticket types.
Adding a new ticket type
Tickets that have been created via settings > events > ticket types are now seen as reusable tickets.
These ticket types can be selected via the reuse ticket type action when adding tickets to an event from the event box office.
When this ticket type is in use you will see that the ticket cannot be edited from the event itself. This is because changes to a re-usable ticket will be populated across any event using that ticket type which is not always desired.
Any event using a reusable ticket type will be affected when you make changes to this reusable ticket from settings.
For more information on reusable vs single-use tickets please see our article here under the section 'How to add a ticket to an event - Reusable tickets vs single-use tickets'
Limit ticket availability to a segment
Limiting tickets to a particular segment is only possible on single-use tickets via the event listing management area and not available on reusable tickets when creating tickets from settings.
Tickets limited to a segment also required a box office pro license.
A new ticket type can be added from the existing ticket types list. Click on the add ticket type button in the top right of the page. This will bring up a blank side panel with the following fields:
Name
Enter a public-facing name for the ticket.
Type of ticket
Select from the following options:
Concession - a special, discounted ticket for children, seniors, students etc.
Donation - for a charity event, where the payment should be seen as a donation
Free - for a free event, or for a ticket that requires no payment
Full price - the default option, with a standard price for the ticket
Price & Currency
Enter the default price and currency of the ticket.
Attendees per ticket
By default, the buyer is marked as the attendee for the ticket. However, if this value is higher than 1, additional attendees can be added to the ticket. You can also set this number to zero for an "add-on" ticket with no attendee.
Description
Enter a brief public-facing description or summary for the ticket, providing any additional information that buyers should know.
Tax
Select the tax rate for the ticket.
Tags
If needed, add tags to the ticket type to help organise and sort your ticket types internally.
Member Only?
Set to "yes" if the ticket is only available to active members.
Sort Order
Enter a number to control the order shown in sheepEvents. Lower numbers will appear first.
If no sort order is set, it's assumed to be zero, so if you want one always first, you can set it to a negative number.
Access Code
This can be used for things like offering discounts to a select group that you do not wish to be visible in sheepApp and is unavailable/hidden to anyone else.
Enter a unique code in this field on setting up your ticket criteria (code chosen by you e.g. 12345) that needs to be entered by buyers before it will be available for them to purchase.
When a member logs in to view the ticket options for an event through sheepApp all available (public) ticket types will be listed.
They will also be presented with an additional field with the option to enter their Access Code. Once entered and applied, the 'hidden' options become available.
Please take a look at our example below.
View for all:
View once the access code is applied: (Group 2 Discount) is now visible.
Duplicating a ticket type
Existing ticket types can duplicated and used as a base for new types. From the existing ticket types list, scroll down to the desired ticket type and click on the duplicate icon located to the right of the type. This will create a copy of the type in the list which you can then rename and edit as needed.
Editing an existing ticket type
From the existing ticket types list, scroll down to the desired ticket type and click on the name or the edit icon located to the right of the type to bring up a sidepanel with the current data. For more information on each field, please see the adding a new ticket type topic above.
Deleting an existing ticket type
While we advise not to delete existing ticket types, if the type is no longer needed it can be deleted. To delete a ticket type, scroll down to the desired ticket type and click on it to bring up a sidepanel with fields containing the current data for the type. Click on the delete option in the bottom right of the sidepanel, confirming the action to completely delete the ticket type.
Please note that deleting the ticket type will not remove any tickets that use the ticket type as a base. If you wish to remove a ticket entirely, you will need to remove them from the event(s) using it.
Adding a ticket type to an event
Your ticket types can be added to an event through the event's configuration sidepanel, in the ticket options tab. For more information on adding ticket types to an event, please see this article.