Sherpa offers payment protection to students who are unhappy with the quality of teaching they have received on the platform.

The Easiest Way To Refund a Booking

For a full refund, you can ask your tutor via the messages section to click 'Refund student" on their past bookings page once the session is fully over.

This refund will appear back in your bank within 5-10 business days. You'll be able to view any bookings that have been refunded here.

If your tutor isn't happy to refund a booking

If you want to escalate the issue or formally request a refund after a session, you must start a dispute. Go to the 'Manage Bookings' tab, and then click on 'Completed Bookings'.

Find the lesson in question and click the "three dots" button next to it to reveal more options.

Click "Request a Refund" to start the dispute process.

This will then allow you to request a full refund from your tutor if they have not been forthcoming in doing it themselves - add as much detail as possible to make your point clear and mention if a full or partial refund is appropriate.

This is then sent to your tutor for review, where they can approve or decline the request for a full refund.

In the rare circumstance where the tutor declines the refund request, the request will be passed onto the Sherpa team who will review the request and decide on an outcome. We pride ourselves on the standard of tutors on the platform and take complaints of poor quality tutoring very seriously.