Payments & Refunds
All you need to know about payments and refunds on Sherpa.
Adding or Changing Payment MethodsHow to add, change and remove a payment method
Viewing Payments & InvoicesA guide to viewing your payments and invoices as student, or tutor!
When will I get my refund?A description of timelines on refunds for students
Our Policy on RefundsA guide on how and when to claim a refund.
How does payment work on Sherpa?How payments are taken, when they'll show on your bank statement & how refunds are issued through Sherpa.
How do I request a refund?Information on how to dispute a lesson charge and request a refund after a session.
What is a dropped hold?You may see transactions from Sherpa as 'Pending' until your lesson is completed.