Withdrawing is quick and hassle-free. Simply head to the Withdrawal section and follow the easy steps. Here are a few helpful tips to guide you:
Minimum Balance: Ensure that your available balance is above €30, as withdrawals cannot be processed for lower amounts.
Active Bonus: If you currently have an active wager-free bonus, only the real money balance is eligible for withdrawal. Bonus funds must remain in the casino until fully used or forfeited.
Manual Entry of Details: For optimal results, we recommend entering the payment details (e.g., IBAN, e-wallet address, or credit card number) manually, as copy/paste or autofill may not function perfectly in some cases.
Processing Times: Internal processing for withdrawal requests may take up to 48 business hours. Additional delays may occur depending on the chosen payment method, like bank transfers (up to 5 business days) or e-wallets (usually faster).
Free Spin Winnings: Note that winnings from no-deposit free spins are capped at a maximum of €50 for withdrawal.
Bonus Winnings: Complete all wagering requirements associated with bonus winnings before they can be converted into withdrawable real money.
Step-by-Step Withdrawal Process
Go to the Withdrawal section in your account.
Choose your payment method (e.g., bank transfer or e-wallet) and enter the details manually to avoid errors caused by autofill.
Confirm the amount you wish to withdraw. Following these steps ensures a smooth and error-free withdrawal experience.
If you have reviewed all the above steps and are still encountering issues, we kindly invite you to contact our Customer Support team for further assistance.