If you notice that your funds are still in the Bonus Balance even after completing the wagering requirements, it could be due to a connection or unusual technical issue.
To help resolve this quickly, please try the following simple steps:
Log out of your account.
Clear your browser’s cookies.
Log back in.
If the issue continues, please share the following details with us:
A screenshot of any game
The name of the bonus in question
Once you have this information, our Customer Support team will be happy to assist you further!