If you’re experiencing issues with a game, don’t worry! Follow these simple steps to troubleshoot and resolve the problem:
Game access issues may arise due to factors such as your browser setup, temporary server maintenance, or regional restrictions.
Clear Your Cache and Cookies Start by clearing your browser’s cache and cookies. This can often fix many common game issues. 💡 Take a look at this article for easy steps on how to clear your cache and cookies!- For Chrome, navigate to Settings → Privacy and Security → Clear Browsing Data, select "Cookies and other site data," and click "Clear Data."
Accept Cookies Make sure your browser is set to accept cookies from our site, as this can impact how games perform.
Try Incognito Mode Open an incognito or private browsing window and access the game. This can help bypass some browser-related issues.
Switch Browsers If the problem persists, try using a different web browser to see if it resolves the issue.5. Logout and Login Log out of your account and start a new session by logging back in.
We’re here to ensure you have a smooth and enjoyable gaming experience, so if you’re still having trouble after trying these steps, please contact our support team for further assistance and provided the following information for faster analyze:
Name of the game
Screenshot of when you are trying to access the game
Browser(s) used (such as Chrome, Safari, or Firefox)
Device(s) used (computer, mobile, tablet)
Anything giving precision depending on situation (e.g. screenshot of your login session at the time of a specific bet)
Let them know you’ve already tried these troubleshooting steps—this will help us assist you more efficiently!