What is the Tive Integration feature?
Shipwell is excited to announce the integration of Tive IoT devices with our platform, enhancing our real-time shipment visibility capabilities. Tive’s advanced IoT sensors allow you to track not only the location of your shipments, but also their condition, such as temperature, humidity, shock, tilt, and other environmental factors. This new integration empowers you to proactively monitor and manage your shipments, ensuring on-time delivery and the integrity of sensitive goods, all from your Shipwell platform.
How does the Tive Integration feature work?
Shipwell offers a seamless integration portal allowing users to connect their existing Tive account to their Shipwell account as well as assign Tive devices to their shipments.
In order to use the Tive Integration, you will need to connect with your Implementation consultant or your Customer Success Manager to have this feature activated for your account. Once activated, follow the steps below to integrate your Tive account into Shipwell.
Key Tive Integration functionality
Connect your Tive account(s) to your Shipwell account.
Associate a Tive device to a Shipwell shipment.
View Tracking details from your associated Tive device on a Shipwell shipment, including:
Current Location card in the tracking timeline.
Breadcrumbs on Shipwell Tracking map
View and download Tive device data collected on a shipment
Benefits to using the Tive Integration
Key Benefits to integrating your Tive account into your Shipwell account include:
Real time visibility into shipments with attached Tive devices
Centralized visibility for all shipments within Shipwell
Streamlined device attachment through a single platform
Optimized shipping via accurate ETAs
Shipment condition updates from your associated Tive devices
Downloadable Tive device data
Setting up the Tive Integration - Initial Connection
If you are interested in exploring this feature please reach out directly to your appointed Customer Success Manager (CSM), they will assist with next steps. Additionally, accessing Tive functionality in Shipwell may be subject to a additional annual fee, your CSM will provide additional details.
Once your account has been set up to use this feature, follow these steps to activate your Tive account in the Shipwell platform:
Navigate to the Manage tab in Shipwell, select “Integrations”
This will take you to the Integration Marketplace. Here, you will see the Tive card:
Select “Connect” under the Tive Integration card:
Once selected, a new screen will open, you will enter your Tive credentials:
Click the “Connect” button to connect your Tive account. Shipwell will validate your credentials with Tive and establish a connection to your account. Successful connection will result in a green pop up confirming connection to your Tive account:
NOTE: If connection is not established, an error will pop up. Please contact your Integration Consultant or Customer Success Manager for further assistance.
Once connection is successfully completed, the Tive card in the Integration Marketplace will show a green check mark in the top right corner of the card:
Using the Tive Integration - Attaching a device to a shipment
Once your Tive account is connected through the Integration Marketplace, Shipwell will be able to access available device details, including availability and configurations set up in the Tive platform.
Navigate to the shipment where the device should be added:
Navigate to the Shipment details screen. From here, you will select the “Actions” option on the right side menu:
The right side menu will slide out and you will see an option to “Manage Tracking Devices”, select that option to proceed to device attachment:
After selecting “Manage Tracking Devices”, a new window will open for device selection and attachment:
If you are integrated with Tive and no other IoT device provider, the window will default to Tive. Otherwise, you can use the drop down to select a different IoT provider.
In the “Device ID” selection box, you can either begin typing in the device ID, or you can use the drop down to select from a list. If you type in the box, there is a dynamic functionality that will reduce device options that match with what is being typed into the box. This helps to reduce input error.
Once the device ID is selected/input, click on “Attach”. Connection should occur in 2 to 3 seconds and the window will change slightly as attachment occurs.
After successful device attachment, the device ID will be shown along with a “connected” status. If the device is on, a battery percentage is provided by Tive and displayed. If the device is not on, the battery percentage is not provided by Tive and is left blank.
NOTE: Tive requires that the device be at the same address as the first stop of the shipment. Be sure the devices is located at the address of your first stop. If this does not match, Tive will not allow device attachment to occur.
If during device attachment, the device ID entered is not found, the following error will display:
If you receive this error, click on the “Refresh Tracking Devices” option shown above. This will enable a manual call from Shipwell out to Tive to refresh your device inventory. This error should onlly occur if you have added new Tive accounts that were not part of your original account list when Tive was added in the integration marketplace.
Using the Tive Integration Feature - Viewing Tracking
Once you have attached an active, powered on Tive device to your shipment AND the shipment has moved to a “Dispatched” or “In Transit” state, tracking information will be available for viewing. Follow these steps to access tracking details provided by your Tive device.
Navigate to the shipment with an associated Tive tracking device:
Click the Shipment ID to access the Shipiment Details page, here you will see the “Current Location” card that contains Tive device details:
Additionally, you will see breadcrumbs on the Tracking map:
Using the Tive Integration Feature - View/Download Tive Device Data
Once you have connected an active, powered on Tive device to your shipment, you can view and download sensor data. Follow these steps to access this information.
Navigate to the Shipment Details page of the shipment where you would like to view or download Tive device details. Select the “Actions” menu option on the right hand side.
The Actions menu will slide from the right hand side, from here, select the “View All Tracking Device Data” option.
A table will appear that shows all available data from the associated Tive device. Note that the device ID is at the top of the table
Within the data table you can:
Expand the “Rows Per Page”
Paginate through the table within the Shipwell platform
Export the data for further analysis
Once you have finished working with the data table, it can be closed using the “X” on the top right.
FAQ
How do I connect my Tive Account(s) to my Shipwell account?
Contact your Integration Consultant or your Customer Success Manager to discuss having Tive enabled on your account.
Once enabled, follow the steps listed here.
What if my connection attempt fails?
Contact your Integration Consultant or your Customer Success Manager.
Is the Tive tracking real time?
Yes, Shipwell mirrors the configurations you have set in your Tive account for tracking updates
Can I set my Tive device configurations in Shipwell?
No, device configurations are currently handled within the Tive platform only.
I attached the wrong device to a shipment, can I change the device?
You can disconnect a device from a shipment at any time.
NOTE: Once a device is removed from a shipment, Shipwell no longer receives information for that device/shipment combination.
NOTE: Tive requires that your device location match with the address of the first stop on your shipment. If these locations do not match, Tive will not allow device attachment.
Can I attach more than one device to a shipment?
No, at this time, the device to shipment relationship is 1:1.
If I assign a device in Shipwell, does Tive know that the device is no longer available for any other shipment?
Yes, once a device is assigned in Shipwell (or Tive) that device becomes “unavailable” for any other shipment.
When does a device become available for assignment to a shipment?
When a device is manually removed by a user from the shipment OR
When the shipment moves to a “Delivered” state.
Why is my shipment not tracking?
Validate that a device is properly assigned to the shipment.
Validate that the shipment has moved out of a “Dispatched” state.
Confirm that the Tive device is powered on with sufficient battery life.
Can Shipwell set up a Tive account for me?
No. You will need to contact Tive directly to establish an account and obtain credentials from them. Once those credentials are available, connect with your
Integration Consultant and/or Customer Success Manager to get your Tive account connected to your Shipwell account.