Overview
The Global Search feature provides a fast, unified way to find and access any record in your Shipwell account. Instead of navigating to individual pages, you can search across all object types from anywhere in the application and jump directly to the record you need.
Quick Access
Keyboard Shortcut: Press ⌘K (Mac) or Ctrl+K (Windows/Linux) from anywhere in Shipwell to open Global Search.
Alternative: Click the search icon in the top navigation bar.
What You Can Search
Global Search searches across all major object types in your Shipwell account:
Shipments
Search by:
Reference ID, Mode (e.g., FTL, LTL, Parcel, FCL etc), Customer name, Status, Location, and any other field you can search on the Shipment Dashboard
Orders
Search by:
Order number, Supplier name, Origin/destination locations, custom data fields and any other field you can search on the Orders Dashboard
Note: Your account may use either Orders (V3) or Purchase Orders (V2) depending on your configuration.
Carriers
Search by:
Carrier name, MC number, DOT number, SCAC code, or other identifying code, Address, and any other field you can search on the Carrier Dashboard
Customers
Search by:
Company name, Billing email, Phone number and any other field you can search on the Customer Dashboard
Suppliers
Search by:
Supplier name, Address, Contact name or email
Products
Search by:
Product name, Description, Hazmat codes, References and any other field you can search on the Products Dashboard
Locations (Address Book)
Search by:
Location reference/name, Company name, Address, Contact information and any other field you can search on the Locations Dashboard
Appointments
Search by:
Shipment reference ID, Facility name, Carrier name, Appointment date and any other field you can search on the Appointments Dashboard
Settlements (Freight Invoices)
Search by:
Invoice number, Shipment reference ID, Carrier/service provider name and any other field you can search on the Carrier Dashboard
Contracts
Search by:
Contract name, Carrier name, Origin/destination locations and any other field you can search on the Contracts Dashboard
Routing Guides
Search by:
Routing guide name, Modes or equipment types, Origin/destination locations and any other field you can search on the Routing Guide Dashboard
Load Board
Search by:
Load board ID, Customer name, Equipment type and any other field you can search on the Load Board Dashboard
Filtering Results
Filter Chips
At the top of the search results, you'll see filter chips for each object type (Shipments, Orders, Carriers, etc.).
To filter results:
Click on any filter chip to show only results for that object type
Click multiple chips to see results from multiple object types
Click a selected chip again to deselect it
Customizing Filter Order:
Hover over a filter chip to see the drag handle (6-dot icon)
Click and drag chips to reorder them
Your preferred order is saved automatically
Search results will display in your custom order
Clear All Filters:
Click the "Clear All" button to reset all filters and see results from all object types
Viewing More Results
Each object type initially shows the first 3 results. To see more:
Click "Show more [object type]" at the bottom of any result group
Additional results will load and append to the existing results
Continue clicking "Show more" until all results are loaded
Once all results are loaded, you can click "Show less" to collapse back to the first 3
Tip: A loading indicator is shown when additional results are being fetched.
Keyboard Navigation
For power users, Global Search includes keyboard support:
Shortcut | Action |
⌘K / Ctrl+K | Open Global Search |
ESC | Close the search modal |
↑ / ↓ Arrow Keys | Navigate through search results |
Enter | Open the selected result |
Tab | Navigate between filter chips |
The selected result is highlighted in blue and automatically scrolls into view.
Search Tips
Best Practices
Search terms are matched across multiple fields for each object type
You don't need to type the complete ID or name - partial matches work
Results appear in real-time as you type
Filter chips help narrow results when you know what type of object you're looking for
Performance
Results are paginated to load quickly
Initial search shows 3 results per object type
Permissions
You'll only see results for object types you have permission to view
Some features (like Load Board or Suppliers) may only appear if enabled for your account
Common Use Cases
Finding a Specific Shipment or Order
Press ⌘K or Ctrl+K
Type the reference ID or customer name
Click the Shipments filter chip to narrow results
Click on the shipment to view details
Looking Up Carrier Information
Open Global Search
Type the carrier name, MC number, or DOT number
Select the Carriers filter
Click to view the carrier profile
Locating an Invoice
Open Global Search
Type the invoice number or shipment reference
Filter by Settlements
Click to view the freight invoice details
Finding a Contract
Open Global Search
Type the contract name or carrier name
Filter by Contracts
Click to view contract details and rates
Frequently Asked Questions
Q: Why don't I see all object types in my filters?
A: Filter chips only appear for features enabled on your account and that you have permission to access.
Q: Can I search for multiple objects at the same time?
A: Yes! By default, Global Search searches across all enabled object types. Use filter chips to narrow results if needed.
Q: How do I change my default filter order?
A: Simply drag and drop the filter chips into your preferred order. This preference is saved automatically.
Q: What happens if I search with no filters selected?
A: Results from all available object types will be displayed, organized by object type.
Q: Why are some results showing "Show more" while others aren't?
A: "Show more" only appears when there are more than 3 total results for that object type.
Q: Can I bookmark search results?
A: No, but you can bookmark the individual record pages after clicking through from search results.
Troubleshooting
No Results Found
Check your search term spelling
Try a partial match (e.g., first few characters)
Clear any active filters that might be excluding results
Verify you have permission to view the object type you're searching for
Search Is Slow
Check your internet connection
Try filtering to specific object types to reduce the search scope
Clear your browser cache if the issue persists
Can't Open Global Search
Verify you're logged into Shipwell
Try clicking the search icon in the navigation bar instead of using the keyboard shortcut
Refresh your browser if the feature isn't responding
Feature Availability
Account-Specific Features
Global Search is available to all Shipwell users. However, the specific object types you can search depend on:
Your user permissions
Features enabled on your company account
Contact your Shipwell administrator or support team if you need access to additional object types.