What's New
Simplified Shipment Identification in Tive Dashboard
Benefit: Easier shipment identification and improved user experience when working across both platforms.
We've updated the shipment information sent to Tive to use Shipwell's shorter, user-friendly shipment ID instead of the full UUID. This creates a consistent experience between Shipwell and Tive, making it significantly easier to identify and reference shipments when accessing the Tive Dashboard.
Before: Long UUID format displayed in Tive
After: Short, readable shipment ID matching what you see in Shipwell
Prioritized Tive ETA Data
Benefit: More accurate and reliable ETA information for Tive-tracked shipments.
Shipments tracked with Tive devices now provide ETA updates directly from Tive. Now, when a Tive device is attached, the platform uses Tive's real-time tracking data as the primary source for shipment and stop ETAs. These ETAs will be visible on the shipment stop level.
Pre-Transit Device Disconnection
Benefit: Quickly correct device attachment errors without support intervention.
You can now disconnect a Tive device from a shipment before the shipment has started transit. This enhancement allows you to correct mistakes if the wrong device was attached, providing greater flexibility and reducing delays in your shipping workflow.
How to disconnect a device:
Navigate to the shipment details page
Select “Manage Tracking Devices” from the “Actions” Menu
Select "Disconnect Device" before the shipment begins transit
Attach the correct device as needed
Flexible Device Attachment Location
Benefit: Maintain visibility across complex shipping scenarios without location restrictions.
Tive devices can now be attached to shipments regardless of the device's physical location relative to the shipment origin. This enhancement is particularly valuable for multi-pick and multi-drop shipments where devices may be registered at different facilities.
How to attach a Tive device without location restrictions:
Navigate to the shipment you want to track with a Tive device
Access the Tive device attachment section within the shipment details page, Actions side menu
Select your Tive device - The system will provide available devices in the drop down menu. You can also type the device ID for quick selection.
Activate Location Bypass toggle - Click on the “Bypass Device Location Check” toggle to allow device attachment regardless of device location.
Click “Attach”
Confirm the device attachment - You'll receive confirmation that the device is now linked to the shipment and if bypass is selected, the attached device detail section will state “On”
Monitor tracking data - Once the shipment begins transit, Tive will provide real-time location and condition monitoring regardless of where the device was initially attached
Note: While location restrictions have been removed for operational flexibility, we recommend following your organization's best practices for device attachment timing to ensure optimal tracking accuracy.
Questions? Contact your Customer Success Manager or reach out to our Support team for assistance with these new features