What's New
Seamless Carrier Change Management for MacroPoint Tracking
Benefit: Maintain continuous tracking visibility when carriers change, ensuring you never lose sight of your shipments.
Shipwell now intelligently manages MacroPoint tracking when carriers are changed on a shipment before dispatch. The platform now automatically handles these transitions, canceling tracking with the original carrier and initiating new tracking with the replacement carrier.
How it works: When you reassign a carrier on a shipment with MacroPoint tracking enabled, Shipwell automatically:
Cancels tracking with the original carrier in MacroPoint
Updates carrier information in the MacroPoint system
Initiates new tracking with the newly assigned carrier (if MacroPoint integrated)
Maintains shipment continuity without manual intervention
What this means for you:
No tracking gaps - Continuous visibility regardless of carrier changes
Reduced manual work - No need to manually cancel and restart tracking
Accurate data - Correct carrier information reflected in MacroPoint from the start
Operational flexibility - Make carrier decisions without compromising tracking capabilities
Visual Schedule Status Alerts and ETAs from MacroPoint
Benefit: Instantly identify shipment performance status with color-coded ETA indicators and detailed alert descriptions, enabling proactive exception management without leaving Shipwell.
MacroPoint schedule status alerts are now displayed as intuitive, color-coded pills directly on the Shipment Details page. Each stop's ETA now includes both a visual color indicator and descriptive alert text from MacroPoint, giving you immediate insight into schedule performance at a glance.
Color-Coded Status Indicators:
🟢 Green Pill - On Time or Ahead of Schedule: Shipment is tracking on time or arriving early
🟡 Yellow Pill - Caution/Monitoring:
Cannot Determine: Unable to determine schedule status
Past Appointment Time: Already past scheduled appointment
🔴 Red Pill - Action Required:
Behind Schedule: Shipment is at risk of being late
Cannot Make It: Shipment cannot meet scheduled appointment time
What you'll see: Each ETA pill displays:
Color-coded visual indicator based on MacroPoint's schedule assessment
Descriptive alert text from MacroPoint explaining the status in detail
ETA time alongside the status information
Stop-specific status - Each stop on multi-stop shipments shows its own independent status
How Schedule Status Alerts Work
Real-time updates: Schedule status updates automatically when MacroPoint detects changes to shipment performance.
Stop-level visibility:
Each stop on your shipment displays its own ETA pill with independent status
Different stops can simultaneously show different statuses (e.g., first stop on-time, second stop at-risk)
Completed stops do not display status pills, keeping your focus on upcoming deliveries
Intelligent display logic:
MacroPoint integration enabled: Color-coded pills with MacroPoint schedule alerts
MacroPoint integration disabled: Standard Shipwell ETA indicators and labels
No schedule data available: No pill displayed to avoid confusion
Shipment coverage: Schedule status alerts apply to FTL and LTL shipments with MacroPoint tracking enabled.
Why This Matters
Faster Decision-Making: Identify at-risk shipments immediately without switching between platforms or analyzing detailed tracking data.
Proactive Exception Management: Spot potential delays early and take corrective action before they impact your customers.
Improved Customer Communication: Provide accurate, timely updates to customers based on carrier-sourced schedule predictions.
Reduced Platform Switching: Access MacroPoint's schedule intelligence directly in Shipwell, streamlining your workflow.
Enhanced Operational Control: Monitor shipment performance across your entire network from a single dashboard view.
Who Benefits
These enhancements are available to Shipwell customers with MacroPoint integration, with particular value for:
Dispatch teams managing carrier assignments and load optimization
Operations managers monitoring on-time performance across multiple shipments
Customer service teams providing proactive delay notifications to customers
Logistics coordinators handling pre-dispatch planning and carrier selection
Teams managing time-sensitive deliveries requiring real-time schedule monitoring
Questions? Contact your Customer Success Manager or reach out to our Support team for assistance with MacroPoint integration features.