Description: The Track & Trace AI Worker now supports two-way SMS communication with carriers, enabling proactive outreach on shipments that are not actively tracking.
Key Capabilities
Dedicated Phone Number
Each Track & Trace Worker is automatically provisioned with its own dedicated phone number — no configuration required. Carriers will receive and respond to SMS messages from this number.
Outbound SMS Outreach
The Track & Trace Worker can automatically send SMS messages to carriers when a shipment falls out of tracking. Outreach is triggered based on configurable rules (e.g., no tracking event within X hours), reducing the need for manual check-in calls.
Inbound SMS Parsing
The Track & Trace Worker reads and interprets carrier reply messages, extracting structured data from natural-language responses. No carrier-side integration required — plain SMS replies are sufficient.
Automated Shipment Updates
Based on carrier replies, the Worker will automatically update:
Shipment Status and Stop Status
Arrival and Delivery Times
Timeline Events
Tracking Map location
