Summary
This sprint delivers improvements to carrier tracking communications, making it easier for carriers to provide accurate information and giving operations teams visibility into carrier engagement, even when carriers choose to update shipments manually.
What's New - Confirmation Messages for Carrier Tracking Responses
When carriers respond to missing tracking requests, they now receive immediate confirmation that their response was received and processed.
Successful updates: Carriers see exactly what was processed, which stops were updated, new statuses, departure times, and locations
Incomplete responses: If the response doesn't contain enough detail, carriers automatically receive helpful guidance showing exactly what information is still needed, with a pre-filled example using their shipment's actual route and dates
No guessing: Carriers know instantly whether their response worked or what else is needed
Benefit: Reduces confusion and back-and-forth by giving carriers instant feedback on their responses.
Improvements - Smart, Shipment-Specific Tracking Request Guidance
Tracking request emails and SMS messages now provide personalized examples based on each shipment's actual route, stops, and timing. Instead of generic instructions, carriers see pre-filled examples using their shipment's real pickup location, scheduled dates, and next destination.
For example, a carrier hauling from Aurora to Chicago scheduled for pickup on 2/4 will see: "Picked up in Aurora on 2/4 at 3:00 PM."
The system also shows the route, next scheduled stop, and how long it's been since the last tracking update, giving carriers all the context they need to provide accurate information.
Benefit: Carriers can respond more quickly and accurately because they see exactly what information is needed in the format required, no guessing about dates, locations, or what to include.
Improved Activity Logging for Carrier Engagement
When carriers click the "Enter Tracking Update" button in exception emails and manually update shipment information, this engagement is now properly logged in the activity history.
What gets logged:
Response marked as "Received" immediately when the link is clicked
Hover tooltip shows "Shipment Link Clicked" for context
System monitors and automatically verifies the shipment was updated and marks the activity as resolved with "Shipment updated manually"
Full audit trail of carrier engagement even for manual updates
Previously: Link clicks weren't logged, making it look like carriers never responded even when they manually updated shipments.
Now: Operations teams see the complete story which outreach led to carrier action, how long it took, and whether carriers updated through the link.
Benefit: Full visibility into carrier responsiveness and tracking request effectiveness. Teams can accurately measure which carriers engage with requests and how outreach efforts drive manual updates.
