Compass is Shipwell's exception management dashboard. It displays Alert Tiles, each tile represents a category of shipment exception. Alert tiles are fully configurable by company admins, you can enable or disable each type, set thresholds, rename them, and create multiple alerts for different tags.
Where to configure alerts
Go to Manage (top navigation) → Company Settings.
Select Defaults → Compass Alerts.
You will see a list of all configured alert tiles with their status (ON/OFF), name, description, and threshold.
Available alert types
Carrier Not Assigned — fires when no carrier is assigned within X hours of pickup
Carrier Status — fires when an assigned carrier changes to Inactive or Do Not Use
Late Delivery — fires when a shipment is not delivered within X hours of the delivery date/time
Late Pickup — fires when a shipment is not picked up within X hours of the pickup date/time
No Tracking — fires when no ETA or location update occurs within X hours of going In Transit
Running Late — fires when a shipment is behind schedule based on ETA
Detention — fires when a carrier is detained at a stop beyond expected time
Carrier Insurance Expired — fires when an assigned carrier's insurance has expired
Tracking at Risk — fires when a tracking signal is degraded or at risk of being lost
Tagged Shipment — fires when any shipment has a specific tag applied
Resolved Alerts — shows alerts resolved within the past X hours
How to edit an alert tile
Click the edit icon next to the alert tile you want to change.
You can:
Enable or disable the tile using the ON/OFF toggle
Set a threshold (e.g., fire the Carrier Not Assigned alert 48 hours before pickup)
Rename the alert to match your internal terminology
Set manual resolve — whether the alert clears automatically when the condition is resolved, or requires a user to manually dismiss it
Click Save.
Tagged Shipment alerts
The Tagged Shipment alert type is the only alert that can have multiple instances, one per tag. This lets you create separate Compass tiles for different shipment categories (e.g., one tile for "Priority" shipments, another for "Hazmat"). To add a new Tagged Shipment alert, click + Add Alert and select the tag you want to monitor.
Watched Shipments
The Watched Shipments tile shows shipments bookmarked by users via the eye icon on shipment cards. This tile does not have a configurable threshold.