Overview
In Shipwell, Cancelled is a terminal shipment status that can be reached from most active stages, including Dispatched. Once cancelled, a shipment cannot be returned to an active status.
How to Cancel a Shipment
Open the shipment from your Shipments Dashboard.
Click the Actions menu in the upper right corner of the shipment detail page.
Select "Cancel Shipment" from the dropdown.
Confirm the cancellation when prompted.
The shipment status will immediately move to Cancelled.
Important Notes
Cancellation is irreversible. Cancelled is a terminal state — you cannot move a shipment back to Dispatched, In Transit, or any other active status after cancelling.
EDI carriers: If the carrier was tendered via EDI, cancelling the shipment will automatically trigger a 205 (Shipment Cancellation) message to the carrier.
Permissions required: Not all user roles can cancel a shipment in an active/dispatched state. If the Cancel Shipment option does not appear in your Actions menu, contact your administrator to verify your user permissions, or reach out to Shipwell Support via the TMS Customer Support Portal.
Recording a TONU (Truck Ordered, Not Used)
If you cancelled a shipment and owe the carrier a TONU charge, Shipwell handles TONU as a financial charge line item — not a separate shipment status.
After cancelling:
Open the cancelled shipment.
Navigate to the Financials tab.
Click + Add Line Item.
Search for "TONU" or "Truck Ordered, Not Used" in the charge code field. Shipwell maps TONU as an alias to charge code VOR (Vehicle Ordered, Not Used).
Enter the agreed TONU amount and save.
The TONU charge will be recorded on the shipment financials and flow through to invoicing and settlements.
Need Help?
If you are unable to cancel a shipment or do not see the cancel option, please contact your Customer Success Manager (CSM) or submit a ticket through the TMS Customer Support Portal.