Overview
Shipwell allows you to control which email and in-app notifications you receive, including shipment status updates, auction/bid notifications, and other platform alerts.
How to Access Notification Preferences
Click the circle containing your profile picture or first initial at the top-right of the screen.
From the dropdown menu, select Profile and Preferences.
Click the Notifications tab.
A list of notification types appears, each with checkboxes for:
Email — notifications sent to the email address associated with your Shipwell account.
Inbox — notifications visible inside app.shipwell.com when you click the bell icon.
Check or uncheck the boxes for each notification type based on your preferences.
Click Save.
Notification Types
Notification types include shipment status updates (booked, picked up, ETA changed, delayed, cancelled), auction and quote request notifications, and other platform alerts. Unchecking a notification type stops that type from being sent to your account.
Automated Shipment Emails (Per-Shipment Contacts)
In addition to your personal notification preferences, automated shipment update emails can be configured at the stop/location level on individual shipments. These go to contacts listed on the shipment — not to your user account. To manage those:
Open the shipment details page.
Click the pencil icon next to the location/stop name.
At the bottom of the location panel, add or remove email addresses from the contacts list.
Use the checkboxes to select which notification types (Booked, Picked Up, ETA Changed, Delayed, Cancellation) that contact receives.
Limited Users and Notification Settings
Some account types (such as limited quoting users or carrier users) may not have access to the Profile and Preferences menu. If you do not see the Profile and Preferences option in your dropdown:
An admin user at your company can adjust notification settings on your behalf.
Your Customer Success Manager (CSM) can submit a request to disable specific notification types for your account — contact them through the TMS Customer Support Portal.
Need Help?
If you are unable to access notification settings or notifications continue after being disabled, contact your Customer Success Manager or submit a ticket through the TMS Customer Support Portal.