If your invoice has been rejected, you cannot edit the rejected invoice. You must submit a new one. Follow the steps below based on how the original invoice was submitted.
For In-App Generated Invoices
Open the shipment in Shipwell.
Go to the Financials tab on the Shipment Details page.
The rejected invoice will be visible in the Invoices Sent card.
Click Create Invoice to start a new submission.
Fill in the invoice details—you must use a new Invoice #. The same invoice number cannot be reused on the same shipment.
Attach any required documents (e.g., POD) and click Send.
For Uploaded PDF Invoices
Open the shipment and go to the Documents panel.
Upload the corrected invoice PDF.
Select Invoice as the document type.
The invoice will be processed through First Pass Match automatically.
For EDI 210 Invoices
Shipwell does not send an EDI rejection transaction back to the carrier. Instead, the carrier receives an email notification that the invoice was rejected. The carrier must then send a new EDI 210 transaction to resubmit.
Tips for Avoiding Rejection on Resubmission
Resolve any exceptions flagged on the original invoice (e.g., financial variance, missing POD, shipment not marked as delivered) before resubmitting.
Use in-app messaging on the shipment to coordinate with the shipper about any discrepancies — this speeds up approval.
Ensure the shipment is marked as Delivered in Shipwell before invoicing — this is one of the most common rejection triggers.
If you have questions about a specific rejection, reach out via in-app messaging or contact your Shipwell Customer Success Manager.