Setup overview
Open the FedEx Freight carrier profile in Shipwell.
Create a new account under the carrier’s Accounts tab.
Enter the required credentials and account configuration details.
Save the account and validate with a live rating test.
In Shipwell, navigate to the relevant Carrier Profile for FedEx Freight. If direct connectivity is supported, the profile will include an Accounts tab in the left navigation. Open that tab and click Add Account.
NOTE: The LTL carrier for FedEx in the Shipwell system is FEDEX FREIGHT INC with DOT # 239039. If you do not see this carrier listed in your carrier profiles, add the carrier by selecting the +Add Carrier link from the carrier list screen, then enter 239039 to bring up carrier, and click the carrier to add.
Account configuration
When creating the account, complete the following fields.
Field | Required | How to use it |
Account Name | Yes | Enter a clear, meaningful name. This name appears in rate results beneath the carrier logo. |
Account Credentials | Yes | Enter the Account Number |
Origins | No | Use when multiple accounts apply to different pickup locations, or if the account has location specific rates. Leave blank if one account should work for all origins. |
Destinations | No | Use when multiple accounts apply to different delivery locations, or if the account has location specific rates. Leave blank if one account should work for all destinations. |
Modes | Yes | Select the transportation mode supported by this account, typically LTL. |
Bill To Terms | Conditional | Choose Blank, Prepaid, Collect, or 3rd Party. If not blank, all bill-to contact fields become required. |
Is Rate Share Provider | No | Leave unchecked for a true XPO direct carrier account. |
Account Notes | No | Add internal guidance such as lane usage, billing constraints, or facility-specific instructions. |
Recommended setup pattern
Create one account per billing or facility scenario if the customer uses multiple account numbers.
Use Origins and Destinations to control which account is selected automatically.
Name accounts in a way that makes selection obvious, such as Direct - Chicago or Direct - West Coast Prepaid.
Best practice
If a customer has multiple site-specific pricing accounts, create separate Shipwell accounts for each one and scope them with Origin and Destination rules instead of using a single generic setup.
Bill-to configuration guidance
Bill-to settings affect dispatch behavior and can also impact rating outcomes depending on how the carrier validates the request.
If Bill To Terms is not blank, complete all related bill-to fields.
If the shipment already has bill-to data before dispatch, Shipwell keeps the shipment’s existing bill-to information.
If the shipment bill-to is blank and the carrier account contains bill-to data, Shipwell applies the account’s bill-to details during dispatch.
If both shipment and carrier account bill-to data are blank, Shipwell falls back to the company profile bill-to information at dispatch time.
Validation steps
Save the account configuration.
Create or open a valid LTL shipment with complete origin, destination, class, weight, and pallet details.
Request rates and confirm that the direct account returns a quote.
Verify the configured Account Name appears under the carrier logo on the rate results page.
If dispatch is in scope, tender a test shipment and confirm whether a Pickup Number or PRO Number is assigned as expected.
If tracking is in scope, monitor the shipment after tender to confirm status updates are flowing correctly.
Billing Account
Some account are configured in the FedEx system to support multiple shipping locations. If the account is not setup properly you may receive a rating error such as this:
To correctly configure a billing account, check the 3rd party box, then enter the billing address information and set the bill to terms below to 3rd party.
