Overview
A rate confirmation is a document that confirms the agreed-upon rate and shipment details between a broker/shipper and a carrier. This article explains how both carriers and shippers can access or resend rate confirmations in Shipwell.
For Carriers: How to Get Your Rate Confirmation
If you are a carrier and have not received your rate confirmation:
Check your email inbox (including spam/junk folder)—rate confirmations are automatically emailed as a PDF when a load is tendered to you
Log into the Shipwell Carrier Portal—if you have portal access, open the shipment and download the rate confirmation from the Documents section of the shipment detail page
Contact the broker or shipper directly—ask them to resend the rate confirmation from their side (see Shipper instructions below)
For Shippers/Brokers: How to Resend a Rate Confirmation
Open the shipment in Shipwell from your Shipments Dashboard
Go to the Documents tab on the Shipment Details page
Find the rate confirmation document
Use the email or download option to send the PDF to the carrier
Notes
Rate confirmations are generated when a carrier is assigned and confirmed on a shipment
If the shipment was not created in Shipwell (e.g., booked externally), there may not be a rate confirmation available in the system
Carriers should always check their email first—this is the most reliable method to retrieve a rate confirmation without requiring broker action