Adding a carrier to your Shipwell account allows you to assign them to shipments and manage your carrier relationships. This article covers how to add a carrier from the shipper (broker/shipper) side of the platform.
Steps to Add a Carrier
Navigate to Manage > Carriers in the top navigation menu.
Click + Add Carrier in the top right corner of the page.
You have two options:
Search — Type the carrier's Name, MC#, or USDOT number and select the matching result from the dropdown list.
Manual Entry — Manually enter the carrier's name, address, contact email, phone number, and identifying codes (MC#, USDOT, SCAC).
Fill in all required fields and click Save.
Common "Invalid Input" Errors
If you receive an "invalid input" error when adding a carrier, check the following:
Email field — A contact email is required. Make sure it is formatted correctly (e.g., name@company.com) and not missing.
Phone number format — Phone numbers must be entered in the correct format. Try formatting as
(XXX) XXX-XXXXor+1XXXXXXXXXX.Identifying codes — If entering an MC#, USDOT, or SCAC, ensure there are no extra spaces, dashes, or incorrect characters.
Duplicate carrier — If the carrier already exists in your account under a slightly different name, the system may reject a duplicate entry. Try searching for the carrier first before adding manually.
Tips
Use the Search method first — it pulls from Shipwell's carrier database and reduces manual entry errors.
If you cannot find the carrier via search, switch to Manual Entry and fill in all required fields carefully.
After adding, you can manage the carrier's profile, set up EDI or direct API integrations, and configure carrier instructions from their profile page.