How to Change Your Password in Shipwell
There are two ways to change your Shipwell password depending on whether you are logged in or not.
Option 1: Change Password While Logged In
Click your name or avatar in the top-right corner of the Shipwell platform.
Select Profile and Preferences from the dropdown.
Locate Password section.
Enter your current password, then your new password, and confirm it.
Click Save.
Option 2: Reset Password via Email (Forgot Password)
Use this method if you are logged out or have forgotten your current password.
Navigate to app.shipwell.com (or your custom URL).
Select Forgot Password.
Enter your email address and select Request Link.
Check your inbox for an email with the subject "Reset your Shipwell Password."
Click Reset Password in the email.
Complete the form according to the new password requirements, then select Save.
You will be returned to the login page and can sign in with your new password.
Still having trouble?
If you are unable to change your password using either method, contact your Customer Success Manager or reach out through the Shipwell Support Portal.