Overview
Shipwell has enhanced carrier security and access controls by introducing direct permission gating for the Carrier Load Board. Customers now have total, self-serve control over which individual carrier contacts can view, tender, and bid on loads.
If a carrier user reports that they are missing the Load Board tab or cannot access active load listings, their permission setting simply needs to be activated in their contact profile.
Key Details & Behavior
Understanding how the updated permission structure works ensures seamless onboarding and management of your carrier network:
Feature State | System Behavior | User Impact
|
Permission Enabled | The carrier contact is granted full access to view the Load Board tab, review available shipments, and submit bids. | Immediate access restored upon saving. |
Permission Disabled / Unchecked | The Load Board tab is hidden from the carrier user's navigation bar. | User cannot view open tenders or submit bids. |
Default Behavior | Explicit authorization is required on the contact record to ensure granular security control. | Prevents unauthorized team members from viewing sensitive shipment tenders. |
Step-by-Step Instructions: Granting Load Board Access
Follow these steps to enable or restore Load Board permissions for any carrier contact:
Navigate to the main navigation menu and select Manage → Carriers.
Use the search bar to locate the appropriate carrier profile and click to open it.
Select the Contacts tab within the carrier profile.
Locate the affected carrier user in the contact list.
Click the three-dot action menu (⋯) next to the user's name and select Edit.
In the edit drawer/modal, check the box labeled Load Board Access.
Click Save to commit your changes.
Once saved, the permission update applies immediately. The carrier user will instantly regain full access to the Load Board tab upon refreshing their page or logging in.
Troubleshooting & FAQ
What if the "Load Board Access" option is not visible in the contact settings?
If you do not see the Load Board Access checkbox when editing a carrier contact, verify that you have the administrator access. If this option is still not available reach out to your Customer Success Manager or submit a Support Portal case for assistance.
Do carrier users need to re-login after permissions are updated?
No. In most cases, a simple browser refresh will reveal the Load Board tab once the setting is saved.