Overview
Shipwell has robust container tracking services to improve the quality of the tracking information received. The modes of transportation that Shipwell offers container tracking for are Ocean and Drayage. To initiate this service, please engage with your Customer Success Manager directly. This service may require an additional statement of work to turn on.
Initiating Container Tracking
Once a Drayage shipment has been created in the Shipwell system, container tracking will begin automatically once 3 pieces of information have been updated on the shipment. These fields include:
BOL # (the ocean Master BOL# / Booking #)
Container #
Ocean Carrier SCAC code
These fields are all located on the shipment in the References section, and all must be filled in for tracking to begin. Once tracking has started, the system will receive updates for the life cycle of the container movement on the shipment.
Container Updates
All container updates and milestone events will be displayed on the Shipment Tracking tab as they currently are today. Updates are received from the tracking provider as they occur, and can happen multiple times throughout the day. The expected milestone events include the following updates as shown on this test container:
In addition to the milestones above, updates will appear in the timeline when:
ETA at the destination port is updated
Customs holds changes occur
Demurrage is assigned to the container
The following shipment fields will also be directly updated based on the tracking data, and will include:
Estimated Container Arrival
Release Date
Last Free Date
Container Return Date
Mapped Container Location Updates
As container location updates are received from the tracking service, the latest location will be updated on the shipment tracking map. Depending on the ocean carrier the system will receive 2 to 4 location updates per day. Hovering over any of the location points on the map will display the date and time of the location update.
Additional Container Tracking Shipment Fields
Users will now have the ability to view additional container tracking fields associated with their Drayage shipments. When the Bill of Lading, Container #, and Ocean Carrier SCAC fields are populated container tracking is started automatically. Additionally, when these fields are populated on a drayage shipment the Container Details card will be available at the top of the Shipment Details page.
Since all of these fields are updated automatically by the container tracking system, they are non-editable by users.
The following fields are available in the Container Details card:
Port of Loading
Estimated Port of Loading Departure
Port of Discharge
Port of Discharge Terminal
POD Terminal Address
Vessel Name
Voyage Number
Container Type
Vessel IMO
Vessel MMSI
Customs Hold Type
Customs Hold Resolve Date
Customs Release Date
Demurrage Incurred
Rail Carrier
Final Terminal
LFD at Rail Terminal
Daily Container Exception Email
Users can now opt in to receive a daily email notification that highlights drayage container activity. This can be activated by clicking on the user avatar in the upper right corner of the screen, and selecting Profile and Preferences. From there, select the Notifications menu option to see the list of available notifications. Check the email box for the Container Tracking Update notification and you will receive the daily email.
The email notification will include the following information:
Container ETA has changed
Shipment ID (Link)
Container ID
Destination Port
Previous Container ETA Date
New Container ETA Date
Customs hold activity (Hold & Released)
Shipment ID (Link)
Container ID
Destination Port
Terminal at Destination Port
Hold Date
Customs Status
Container incurring demurrage fees
Shipment ID (Link)
Container ID
Destination Port
Destination Terminal
Total Demurrage
(Sort the data by Total Demurrage, highest first)
Containers arriving at final port in the next 3 days - use the ETA on the container
Shipment ID (Link)
Container ID
Destination Port
Date the ship left the origin port
(Sort the data by newest date)
Containers that left origin port in the last 3 days - check vessel departure event
Shipment ID (Link)
Container ID
Origin Port
Date the ship left the origin port
(Sort the data by newest date)