If you accidentally entered the wrong reference number when making a payment, our payment provider will not accept it. Here’s how to resolve this issue:
Check your bank account:
Verify if the payment has been returned to your bank account.
This process can take a few business days depending on your bank.
Make the payment again, directly into our bank account instead of via the payment provider:
This will prevent any further issues, because we can identify the order Reference by multiple factors as order number or name used with ordering.
Ensure that you use the correct payment details:
Bank Account: NL73 INGB 0008 1525 26
Reference: Your Order Number
BIC/SWIFT: INGBNL2A
Double-check the reference number you enter to ensure it matches your order number exactly.
Additional Tip
Reference Number: Always use your order number as the reference. This is how we identify your payment.
Need Further Assistance?
If you have followed the steps above and still encounter issues, please contact our customer support team. We are here to help!
Contact Us:
Email: support@shop4trac.com
Phone: +31 (0) 85 060 1485
Our team will assist you in resolving the payment issue as quickly as possible.