Important Information
In the vast majority of cases, retail merchants treat digital gift cards exactly like cash. Consequently, these purchases are final, non-refundable, and cannot be returned. This absolute policy is universally enforced primarily to prevent various types of financial fraud and unauthorized card exploitation.
What We Can Do
While this rule is strictly upheld by retailers under normal circumstances, our team is happy to review the specific details of your situation to see if any alternative recourse is possible.
How to Initiate a Review
To initiate a review, please contact our support team either via the live chat box located in the bottom-right corner of the app or by emailing us directly at support@shoprrewards.com.
Please ensure you include the following information in your request:
Merchant Name
Gift Card Value/Amount
Exact Date of Purchase
Phone Number or Email Address linked to your registered Shopr account
Once we receive these details, our team will thoroughly investigate your transaction and provide you with any potential next steps.