The ShortStaf platform has partnered with Stripe, our payment processor, to make getting paid for the events you work easy, quick, and secure. By this time, you've already completed the initial set-up for your Stripe account. Your bank account information is required when activating your account. The type of bank account information required depends on where your bank account is located. For typical US bank accounts, Stripe requires a 9-digit routing number and your account number.
If you are awaiting payment from working YOUR FIRST EVENT, your payment may be held for a period of up to 1-3 business days while Stripe takes steps to validate and verify your sensitive information while mitigating the risks that revolve around online financial processing. This holding period is necessary for complying with anti-money laundering regulations and to reduce the risk of fraud. This holding period cannot be waived.
Log into your Stripe Dashboard to find the exact dates and time when funds should be available.
Stripe then typically processes all subsequent payments within 24 hours.
Because your card payments are processed through Stripe, and not ShortStaf, ShortStaf does not control when your funds are made available. All payment processing and direct deposits are handled exclusively by Stripe. If you don’t see your funds in your bank account, please check your Stripe Dashboard to see the current status of your payment.
Still not sure?
The exact timing of your first payment transfer may also vary depending on different factors. If you have not received your funds 7 days after your first payment, check your Stripe account and verify that your bank account information has been entered correctly. If your bank information is correct and you are still not seeing your funds, please see Stripe help for a full list of possible transfer failures.
If your bank account has rejected, denied, or is not able to receive a transfer, your bank will return the funds to Stripe. Banks can take up to 5 business days to inform Stripe about transfers that did not go through, at which time you will receive an email and be notified in your Stripe Dashboard about the issue.
You cannot receive your funds until you have linked your bank account to ShortStaf payments.
If you do not link your bank account to ShortStaf payments within 21 days of receiving your first payment, Stripe will automatically retract your payment.