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I've been notified about a "payment dispute", what does this mean?
I've been notified about a "payment dispute", what does this mean?

dispute, payment dispute,

Lena avatar
Written by Lena
Updated over a week ago

I've been emailed regarding an opened "payment dispute", what does this mean?

You've received this message because the Host of an event you were recently confirmed/checked-in for has filed a dispute regarding the shift.  

I did arrive and work my shift, and now I'm being emailed about a dispute. What should I do?

Follow the instructions outlined in the email regarding the dispute.  Provide all necessary information to the ShortStaf Dispute Resolution Team as soon as possible. This way, ShortStaf will know to pay you for a shift you have worked.

I did not work my shift, and now I'm being emailed about a dispute. What should I do?

Please respond to the ShortStaf Dispute Resolution Team as soon as possible.  If you were a no-call/no-show for your shift, you will not receive payment and your Host will receive a full refund for your payment amount. The system will automatically generate a 1-star rating/review for users who No Call/ No Show for a confirmed shift.  

In the future, if you are unable to work a confirmed shift - Please cancel your shift from your Current Shifts dashboard to avoid a payment dispute.


NOTE: ShortStaf disputes will only remain open for 48 hours.  If no response is received, you will not be paid for the shift and the Host will be refunded for your full payment amount. 

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