During the ID verification process, camera access is required to take a photo of your identity document and face. Sometimes, your browser may not have permission to use the camera. Below you’ll find how to check and adjust these settings.
Check browser settings on iOS
On iOS devices (iPhone/iPad), you can use different browsers such as Safari, Chrome, or Firefox. Check each browser:
Safari
Open Settings on your device.
Go to Apps.
Scroll to Safari.
Go to Camera.
Select Allow or Ask.
Chrome
Open Settings on your device.
Go to Apps.
Scroll to Chrome.
Toggle the switch for Camera to Yes/On.
Check browser settings on Android
On Android devices, you may also use multiple browsers. Check each browser:
Chrome
Open Chrome.
Tap the three dots (Menu) > Settings.
Go to Site Settings > Camera.
Make sure camera access is enabled and the site is not blocked.
Firefox
Open Firefox.
Tap Menu > Settings.
Go to Privacy & Security > Site Permissions.
Ensure camera access is allowed.
Samsung Internet
Open Samsung Internet.
Tap Menu > Settings.
Go to Sites and downloads > Site Permissions.
Check camera settings.
Tip
If you use multiple browsers, check the settings in all browsers you might use for ID verification.