What is identification via the camera?
With this method, you can digitally verify your identity by scanning your identity document and taking a selfie using the camera on your mobile phone or computer.
How does it work?
Open the link you received. You will be directed to a web form.
Scan the QR code on the form using your mobile phone’s camera.
Open the form on your phone via the pop-up that appears.
Select the document type you want to use (e.g., passport or ID card).
Click “Open camera” and grant permission to use the camera. If you cannot grant permission or the camera does not open, check your settings using these instructions.
Scan your document and then take a selfie.
Wait until you reach the thank-you page. Done!
Detailed explanation
Preferably use a mobile phone with a good camera.
Scan the QR code by pointing your camera at it. A notification or pop-up will appear to open the link in your browser.
Read the tips on the form carefully before proceeding.
Make sure you grant permission to use the camera. Select “Allow” when prompted. If you cannot grant permission or the camera does not open, check your settings using these instructions.
Hold your document neatly within the indicated frame and then take a selfie. The camera may ask you to smile to confirm you are present.
After completion, you will reach the thank-you page. Have questions? Contact the organization that requested your identification.
Tips for a successful scan
Place your identity document flat on a dark surface.
Hold the camera directly above the document.
Do not cover any text with your fingers.
Avoid light reflections on the document.
Clean your camera and ensure sharp focus.
Make sure you have a stable internet connection.
The camera will automatically take a photo of your document. Then, take a selfie:
Make sure your face matches the photo on your document.
Smile or stop smiling if prompted.
Tip: Don’t have a phone with a camera? You can also complete the process on your PC or laptop. In that case, you don’t need to scan a QR code—just click Next.
What can go wrong?
Expired document: You will see the message “The document has expired.” Use a valid document.
Face recognition failed: Changes such as beard, glasses, or age may cause a mismatch. Try to match as closely as possible. If this doesn’t work, contact the organization.
Camera not working: You may not have granted permission. Make sure that your permission settings are correct and restart the process.
Insufficient light: Ensure enough daylight and a clean camera.
Error message or freezing: Check if your browser is up to date. Try another browser or device if necessary.