One common question is whether eSIM plans can be paused. Unfortunately, eSIM plans cannot be paused once they are activated. Here’s what you need to know about managing your eSIM usage:
Activation and Usage
Automatic Activation: After you reach your destination and set up the eSIM correctly, the plan activates automatically when it connects to the network.
No Pause Option: Once activated, the eSIM’s validity period starts counting down and cannot be paused, even if you don’t use all the data or time.
Managing Data and Time
If you need more time or data on your eSIM plan, you can easily top up.
Top Up Anytime: You can add more data and extend the validity period of your eSIM by topping up.
How to Top Up: Open the Simly app, go to My eSIMs, select the active eSIM, and press Top Up to purchase additional data and time.
Tips for Better Usage 📝
Plan Ahead: Activate your eSIM only when you arrive at your destination to maximize the validity period.
Monitor Usage: Keep an eye on your data usage and expiration date in the My eSIMs section of the Simly app.
Choose the Right Plan: Select a plan that matches your expected data needs and stay duration to avoid running out of data.
📲 Need further help? You can reach Simly Care directly from the app. Go to Profile > Live Chat for assistance.