There are two ways that Brokers can have access to Loanapp - via a direct login, or via an integration within their CRM platform. This article focuses on direct login.
To use Loanapp directly, you will need to have a login to the lender's Simpology Manager Channel.
When a Lender sets up your profile credentials in their Channel, it will automatically send an invite email to you, inviting you to finalise your login credentials.
While the content of the user setup email will depend on what message the Lender configured, it will at least include instructions to click a link to finalise the login:
When you click 'here' on the invite email, you will be taken to a screen to finalise your login credentials. NOTE: the branding on these screens will be the Lender who has invited you.
First, you will need to set a password. (The username will be your email address):
Once you have entered and confirmed a password, you will be directed back to the login screen to login with your email and newly set password:
If, for added security, the Lender has enabled two-factor authentication (2FA), you will have to use an Authenticator App to generate a key/code. For more information on 2FA, click here.
When you log in, you will land on the Application dashboard of your Lender's Channel, and be able to launch Loanapp by going to Solutions/Loanapp:
What functionality do you have from here?
Application Dashboard
The Application Dashboard will list all the applications that belong to you. This will depend on how your credentials have been setup, but generally, this will be either:
only your own applications
your applications, plus the applications of colleagues in the same brokerage
On the Application Dashboard, you are able to see a headline of each application, with the current status of the application on the far right:
You are able to filter and search the dashboard by a number of items including Status and App ID.
Create new Loanapp application
You are able to create a new Loanapp application by going to Solutions/Loanapp:
This will open up a fresh Loanapp application:
As soon as you complete the Setup page for your new Application, it will be established as a record on your Application Grid. If you close your Loanapp, you are able to re-open at any time via the Application Grid.
Open an existing application
If an application has already been created, and therefore is a record line on the Application Grid, you can re-open that particular application by clicking the Loanapp icon on the Application grid record:
Navigate to other functionality for that application record.
The three dots on a record line can take you to a number of other parts of the Simpology Manager system - it will depend on your login credentials and what you have access to.
When the broker clicks on the three dots at the end of the record, the general sections a broker can go to are:
Info Request - which is a secure, digital mechanism to request documents or information from customers
Supporting docs - an interface to manage supporting docs on an application
Serviceability result - a page that details all of the data that has been used to calculate the Serviceability outcome
Loanapp - as described above - where you create and work on loan applications
Copy application - control to copy that application
Note: If you use Loanapp for submissions to more that 1 lender, when you login with your credentials, you will then be asked to select which Lender Channel you want to go into. As you get access to more Lenders, this access list will add allowed Lenders.
You only need to have one login to Simpology Manager to access all of your Lender Channels.