SingleOps

Contacting SingleOps, Support vs. Customer Success ✔

Know when to reach Support versus Customer Success and get tips for faster help.

Updated over a week ago

This article explains how and when to reach the SingleOps Support Team versus your Customer Success contact so your question gets to the right people the first time.

In this article:

When to contact Support vs. Customer Success

How to Contact the Customer Success Team

How to Contact the Support Team

Tips to Get Help Fast

When to contact Support vs. Customer Success?

SingleOps Support is open from 8AM-6PM Eastern Monday-Friday

Contact Customer Success	Contact Support
Strategy & Goal Setting What KPIs are other companies using for Sales Teams? We want incentivize our crew to make sure they clock in/out of jobs, do you have any suggestions?	Feature Questions / Basic Guidance on Features What does this button do? How do I enable deposits? How can I update my email templates?
Best Practice & Recommendations How should I track job costs in SingleOps Whats the best way to track overhead How do I manage JSA information?	Troubleshooting Issues My report is blank when trying to pull data, can you help? I see an error message when submitting a payment. 500 Server Error
Contract & Renewal Info What is our subscription information When does our contract renew?	Integration & Syncing Questions Why did this invoice sync to QB? What does this QB error mean?
Feature Add Ons & Tier Changes I'd like to learn more about GPS Tracking. I'm trying to turn on the Production automations, but it says Im not on premier.	Documentation Questions & Requests Is there a knowledge base article for this? How can I learn more about xyz?

How to Contact Customer Success

Our Customer Success Team is your partner at SingleOps. We can assist with strategy, best practices, contract or renewal questions and provide business insights and recommendations.

Click Help located in the upper right corner of SingleOps
Select Success Center
Under Meet Your Team, you will see your Customer Success Contact
Select Contact Me or copy their email address

How to Contact Support

The Support Team is available Monday–Friday, 8:00 AM–6:00 PM Eastern.

You can reach Support through any of the methods below.

Chat

Click Help in the upper right corner of SingleOps
Select Support
Use it to search the Knowledge Base Help Center, get in touch, or leave a message.
⚠️ If you step away during a chat, your conversation may convert to an email request after about 10 minutes.

Submit a Request

Follow link here to Submit a Request
Fill in all requested fields, being as detailed as possible.
Select Submit, this will create a ticket with our support team.

Email

Email support@singleops.com and include as much detail as possible.

Telephone

Call 1-888-309-2227 | Monday-Friday 8:00 AM - 6:00 PM EST

If you reach out after hours, your request is logged and worked during the next business window.

Tips to get help fast

Tell us the name of your company as displayed in the upper right corner of SingleOps.
Include relevant details such as the job reference #, invoice #, client name, and user details. Linking the example is very helpful.
Include screenshots or a screen recording whenever possible, showing the entire screen and browser.

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