In this article:
Merchant statements provide you with a simple overview of your payment processing activity each month. Below is every column in the ProPay CC Statement broken out and explained. See ProPay CC Statement Example for visual context.
Account Information & Header | Account Information & Header |
Month / Year | The Merchant Statement will display all data within the month stated at the top of the page (February 2023). Recipient will receive this statement the following calendar month (March 2023). Dues (e.g. additional fees, dues and assessments) are calculated 2 months later and will appear in the statement issued the following month (February 2023 fees will show on April 2023 Merchant Statement). For more information on Dues - see Card Brand Fees below. |
Account Number | Merchant ID number |
Company Name | Your company's name |
Recipient | The name of your company's owner (last, first) |
Address | Your company's mailing address (Street number & name, City, State, Zip) |
Credit/Debit Submitted | The total dollar amount of credit/debit submitted for the month. |
ACH Submitted | The total dollar amount of ACH submitted for the month. |
Chargebacks | Chargebacks occur when either 1.) Your client enters in incorrect information when paying via ACH (routing/account #, personal info, etc...) which comes with removal of pending funds from ProPay account with a $25 penalty/processing fee. 2.) When your client disputes the charges through their credit card provider or bank. To reverse Chargebacks, you will need to provide documentation (usually the invoice) and Penalty/Processing fees (from disputed charges). |
Refunds | Total refunds from company back to customer in dollar amount. |
Total Fees | This is the total of the fees for that period. You can see the value in the top right hand area of the invoice and the broken down amounts are in the Summary by Day section |
Card Brand Dues | These are various monthly fees and assessments that come through from visa/mc/banks. You can see the value in the top right hand area of the invoice. |
Net | The total dollar amount processed by credit card and ACH minus chargebacks, refunds, and dues during statement period. |
Summary By Payment/Card Type | Summary By Payment/Card Type |
Card Type | Card brand type (e.g. MasterCard, VISA, Discover, etc.) |
Sales Volume | Total dollar amount by card brand type. |
Transactions | Total number of transactions by card brand type. |
Processing Rate | For all card types: Competitive flat rates + 20c per transaction |
ACH Processing Fee |
ACH fees are pulled from the merchant's propay balance directly through the course of the month. While the fees are shown on the invoice, those payments are not. Because of that, you have to add the ACH processing fees back into the due amount.
The total amount that is then pulled from the bank is:
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Transaction Rate | For all card types: $0.20 per card transaction |
Transaction Fee | For all card types: $0.20 x Transactions = Transaction Fee |
Summary By Day | Summary By Day |
Date | Date of transaction |
Credit Submitted | Total Credit in dollar amount submitted on that date. |
ACH Submitted | Total ACH in dollar amount submitted on that date. |
Chargebacks | Total Chargebacks in dollar amount on that date. |
Refunds | Total Refunds in dollar amount returned on that date. |
Total Fees | Total fees in dollar amount charged on that date. |
Net Amount Submitted | Total net in dollar amount submitted on that date. |
Withdraws | Total withdraws in dollar amount deducted on that date. |
Chargeback Details (If applicable) | Chargeback Details (If applicable) |
Trans Number | Transaction number |
Chargeback Date | Date and time of chargeback (Y/M/D Hour:Minute) |
CC Last 4 | The last 4 digits of the credit card number that was charged back. |
Invoice Number | Invoice number (####) |
Chargeback Reason | Brief description as to why chargeback was issued. |
Original Amount | Original chargeback in dollar amount |
Chargeback Amount | Actual amount in dollar that was charged back. |
ProPay CC Statement Example