Follow the steps below to access your Stripe account through SingleOps. In Stripe, you can update payment method on your account, update your credit card payment on file, download invoice copies, add a new payment method, pay an open invoice, etc.
⚠️ Note: You will need to be an Admin and marked as an Account Owner to see the Subscription section in SingleOps. |
In this article:
Access & Manage Stripe
Navigate to
Setup > Account Settings
From the Account Settings menu, select Edit Subscription
Scroll to the bottom and click the View button where the Edit Payment Method is viewed.
This will take you to a new tab. Log into Stripe. From there, you can update the payment method on your account, update your credit card payment on file, download invoice copies, add a new payment method, pay an open invoice, etc.
Troubleshooting
If you did not receive the email or require further assistance, please contact us at support@singleops.com or chat into support through our in app agent.
Stripe Portal Information
The Stripe portal is where you can view your Granum invoices and manage your payment details. It's your go-to for anything billing-related on your subscription.
Keep in mind it won't show your contract information — things like renewal dates or terms aren't available there.
The Stripe portal shows posted invoices only, and invoices post on their due date — so upcoming invoices won't appear here in advance. $0 invoices (like a free promo month or a fully credited period) won't show up either, since there's nothing to pay.
The email address associated with your Stripe Portal can only be updated by a SingleOps representative. There is only 1 email address per stripe portal for logging in.
By default, all accounts use Credit Card as their payment method. Some accounts also have the option to pay by ACH bank transfer, which you can set up and manage directly in the Stripe billing portal. If you don't see ACH listed as an option, reach out to our support team and we'll confirm whether it's available on your account.