When you email any kind of invoice to a supplier or client, you can check the status of your email.
These statuses help keep track of your invoices and see your progress. On the Bookings page, filter bookings by status with the Commission Chasing filters.
Click the arrow to see the main filters. Click the gear icon in the Commission Chasing section to see even more filter options.
Use the checkmark to filter bookings by the desired status. An invoice email can show the following statuses:
Not sent - This means that an email has not been sent with the invoice as an attachment through Sion.
Sent - The message was sent to a designated email. Unless specified in the search, this could include delivered, opened, and bounced messages. Click the gear icon to narrow your search.
Delivered - The message was sent to the selected email and successfully delivered. However, the recipient has not yet opened the message.
Opened - The message was successfully delivered to the recipient and the recipient opened the email.
Bounced - The message could not be sent to the selected recipient. Double-check the recipient's email for any errors.
Responded - The invoice was confirmed by the recipient. Note that with live statements, suppliers may be able to confirm an invoice but with changes. To create a more specific filter, create the gear icon and choose what type of confirmation you want.
Confirmed - An invoice has been confirmed exactly as it was sent.
with Changes - An invoice has been confirmed but a supplier has marked changes to the invoice.
In addition to the invoice status, you can filter by the booking status as well. These statuses are under the Dunning Status and Changes from Supplier section. A booking can have the following commission statuses:
Payable - A booking has not been disputed and you should expect payment at the scheduled time.
Disputed - If a supplier disputes a statement, they must select a reason for the dispute. You can either click to view all invoices with a dispute or click the gear icon to see the individual dispute reasons and select one or more of them.
Pending Review - This will show any bookings that have edit requests or disputes from a supplier's live statements. Find out how to manage these disputes in our article here.
To view detailed information on an individual invoice email status, first locate the invoice booking (see our article on Find and View Bookings if you need help).
Click on the booking, this will open up a new window on the right with the booking information.
Click the Invoices tab in the booking window.
Under the tab, you will see invoice information. If you have created multiple invoices for a booking, you will see them all listed. Find the correct invoice and look at the top right corner.
Depending on the status, you may see additional information, such as the subject and message of the email the invoice was sent with.
If you have already sent an invoice, you can send it again by repeating the send process. You can send the same invoice a total of 5 times through Sion.