Recording in a two-party state

🎙️ Recording Conversations: What You Need to Know in Two-Party Consent States

What is it: "Two-party consent" means that both parties in a conversation must agree to be recorded. This law is in place to protect privacy and avoid misunderstandings.

Applicable states: IL, FL, CA, PA, DE, MD, MA, MT, NH, OR, WA

⚠️ Laws can change. Always double-check your local laws before recording.

Here’s a simple, professional way to ask:

"Just a quick heads-up—I use a note-taking app on my phone that records our conversation, so I can make sure I deliver exactly what we talked about. Is that okay with you?"

This keeps things transparent and ensures you're staying on the right side of the law.

Siro can help you get consent

In-person recordings: your admin can require a consent screen before every recording, with an option to collect the customer’s signature. See How To Record in the Siro Mobile App.
Admins: turn this on in the web app under Organization Settings → Single consent, then Require consent signature.
Phone calls (Siro Calls): calls you place from Siro start recording as soon as the customer answers, so ask for consent right away. Your organization can also turn on Announce recording, so both sides hear “This call is being recorded.”
Virtual meetings (Notetaker): the Notetaker joins your meeting as a participant called Siro Notetaker, so attendees can see it. Let them know the meeting is being recorded.

Disclaimer: This article is provided for informational purposes only and does not constitute legal advice. Please review your local laws and, if needed, consult a legal professional before recording or sharing conversations.