⏱️ How long a recording can be depends on where you record it.
📱 Mobile app — up to 6 hours
Each recording in the Siro mobile app can be up to 6 hours long. If your conversation hits the 6-hour mark, the recording stops automatically and you'll need to start a new one.
💻 Web app (desktop) — up to 3 hours
A recording made in your browser can be up to 3 hours long. Siro warns you 15 minutes before the limit — at 2 hours 45 minutes — so you can save and start a fresh recording. If you pass 3 hours the recording stops on its own, and anything after the 3-hour mark is not captured.
Why the two are different: a browser recording is streamed through Siro's recording service, which ends a session at 3 hours. The mobile app records on your device, so it can run longer. If you know a conversation is going to be a long one, record it on your phone.
Recording in a browser? Recording on Web (Desktop) covers the warning banner and what you'll see if you reach the limit.
Have questions or need help?
Our Support team is here to assist. You can send us a message from the help menu in the mobile app, via the Get Help button at the bottom of the left sidebar on the web app, or send us an email at support@siro.ai.