Halftime Mode is a real-time coaching experience in the Siro mobile app and web browser that helps you during live appointments. Instead of waiting until after the conversation, Halftime gives you structured support during natural breaks to help you close more deals.

Halftime becomes available after 3-4 minutes of meaningful conversation during a recording. You'll receive a notification when Halftime is ready, or you can open the Siro app while recording to check.

You can open, close, and refresh Halftime multiple times while your recording continues.

On web, the Halftime panel opens on the right side of the screen as soon as recording starts. If you navigate to another page in the Siro web app, the recorder collapses into a compact indicator at the top of the left sidebar — that indicator shows your timer and quick controls, but not Halftime. Click its expand icon (⤢) to return to the full recording view and pick your Halftime Report back up.

The report and chat work the same way as on mobile. On web, whether the panel opens when you start recording follows your organization's setting. If you then change the conversation type during the recording, that type's Halftime setting takes over — so switching type can close, open or restart the panel. See Enabling Halftime below.

For more on the sidebar indicator and navigating during a web recording, see Recording on Web (Desktop).

Halftime provides a tailored report based on your conversation so far. Which sections you see depends on how your organization has configured Halftime for the type of conversation you're recording — so the same rep can get a differently-structured report on a sales appointment than on a service call. By default you'll see:

Customer Needs

A summary of key pain points, priorities, and details the customer has shared. No more forgetting what they said 20 minutes ago.

Guidance

Missed discovery steps, process gaps, and objections you should address before closing.

Closing Plan

What to emphasize, how to tailor your pitch, upsell opportunities, and a clear game plan to win the sale.

If your admin has set up custom Halftime prompts for a conversation type, your report follows those instead of the three default sections above.

Generate New Halftime Report

Once the initial report has been generated and the conversation has continued for at least 5 minutes, your report will auto-regenerate and you'll see an option to generate a new report.

While in Halftime Mode, you can also ask Siro questions directly by typing into the "Ask anything" box at the bottom of the panel. You can ask questions like:

Siro will answer based on the live conversation context.

Halftime responses carry 👍 Helpful and 👎 Not helpful buttons beneath them. Tap one to tell us how the answer landed — it helps Siro improve. Tapping the same button again clears your rating. Rating works on both mobile and web, on Halftime Report content as well as on chat answers.

Halftime's report contents are configured at the Conversation Type level by your organization admin — the prompts behind your report, and therefore which sections it contains. That means two conversation types in the same organization can produce differently-structured Halftime reports.

Whether Halftime is available at all is set for your whole organization. A conversation type can additionally opt out of Halftime. On web, the Halftime panel opens based on your organization's setting when recording starts; if you then pick a conversation type during the recording, that type's Halftime setting applies, and switching type can close, open or restart the panel (clearing any earlier Halftime chat and report).