Realtime is a real-time coaching experience in the Siro mobile app and web browser that helps you during live appointments. Instead of waiting until after the conversation, Realtime gives you structured support during natural breaks to help you close more deals.

Realtime was previously called Halftime. If you're on an older version of the app, you may still see the name Halftime — it's the same feature.

Realtime becomes available after 3-4 minutes of meaningful conversation during a recording. You'll receive a notification when Realtime is ready, or you can open the Siro app while recording to check.

You can open, close, and refresh Realtime multiple times while your recording continues.

On web, the Realtime panel opens on the right side of the screen as soon as recording starts. If you navigate to another page in the Siro web app, the recorder collapses into a compact indicator at the top of the left sidebar — that indicator shows your timer and quick controls, but not Realtime. Click its expand icon (⤢) to return to the full recording view and pick your Realtime report back up.

Chat works the same way as on mobile; on web, Realtime shows a report (see What You'll See in Realtime below). On web, whether the panel opens when you start recording follows your organization's setting. See Enabling Realtime below.

For more on the sidebar indicator and navigating during a web recording, see Recording on Web (Desktop).

Realtime shows a live feed of next steps:

On an older version of the app, you may still see the Realtime report described below. Update the app to get the new experience.

Realtime provides a tailored report based on your conversation so far. Which sections you see depends on how your organization has configured Realtime for the type of conversation you're recording — so the same rep can get a differently-structured report on a sales appointment than on a service call. By default you'll see:

Customer Needs

A summary of key pain points, priorities, and details the customer has shared. No more forgetting what they said 20 minutes ago.

Guidance

Missed discovery steps, process gaps, and objections you should address before closing.

Closing Plan

What to emphasize, how to tailor your pitch, upsell opportunities, and a clear game plan to win the sale.

If your admin has set up custom Realtime prompts for a conversation type, your report follows those instead of the three default sections above.

Generate a new Realtime report

Once the initial report has been generated and the conversation has continued for at least 5 minutes, your report will auto-regenerate and you'll see an option to generate a new report.

While in Realtime, you can also ask Siro questions directly by typing into the "Ask anything" box at the bottom of the panel. You can ask questions like:

Siro will answer based on the live conversation context.

Realtime responses carry 👍 Helpful and 👎 Not helpful buttons beneath them. Tap one to tell us how the answer landed — it helps Siro improve. Tapping the same button again clears your rating. Rating works on both mobile and web, on Realtime report content as well as on chat answers.

Realtime's report contents are configured at the Conversation Type level by your organization admin — the prompts behind your report, and therefore which sections it contains. Admins find this on each conversation type under Realtime Configuration, with the Realtime Mode switch. That means two conversation types in the same organization can produce differently-structured Realtime reports.

Whether Realtime is available at all is set for your whole organization. A conversation type can additionally opt out of Realtime. On web, the Realtime panel opens based on your organization's setting when recording starts.