When you buy or sell through the SIX app, you will be able to see the status in Portfolio>Orders once you've submitted the order. If the order status is showing as failed this could be for a few reasons.
Order expired: your order expiry period will default to 7 days unless you have chosen a different expiry (end of day, 15 days, 30 days). At the end of the expiry period if your order has not been filled, your order will expire.
System timeout: A temporary system timeout that causes orders to fail. Try submitting your order again.
A change in the price of your order: If the price of the stock goes up or down while you are submitting your order, this may cause your order to fail. Submitting a market order will reduce the likelihood of this happening.
Below minimum trade amount: Your order is below the minimum trade amount of $500. You will need to adjust the minimum amount and try again.
Orders deleted due to a stock going ex-entitlement: Orders that are in market are purged and deleted when the market closes prior to a stock turning ex-entitlement (eg. ex-dividend, ex- rights, ex-capital return). Because these changes will impact the stock price, orders are cancelled. Try again if you would like to submit your order.
Note: Submitting your order during market hours will give you the best chance of your order being filled quickly and successfully.
If your orders are still failing, please reach out to our team through the chat in your account of at hello@six-invest.com.au and we'll take it from there!