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Connecting GPS & adding vehicles
Connecting GPS & adding vehicles

How to add first, additional, or new GPS (telematics system) connections (integrations) & how to add vehicles

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Written by Manuel Bittler
Updated over a week ago

The article is structured as followed:

  1. How to add / connect vehicles to my Visibility Hub account?

  2. What if I can’t find my GPS provider in the list?

  3. How to add new vehicles to my Visibility Hub / Transporeon account?

  4. How to delete vehicles on my Visibility Hub account?

1. How to add / connect vehicles to my Visibility Hub account?

The easiest and fastest way of connecting vehicles (or assets) to your Visibility Hub account is via a direct connection to your GPS (telematics system) provider. For adding a GPS connection (integration) to your account, please

  1. Go to Vehicle management.

  2. Click on Integrations.

  3. Click on Add Integration.

  4. Search and choose your telematics provider from the drop-down list and follow the instructions shown on the screen to connect your fleet.
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2. What if I can’t find my GPS provider in the list?

If you have double-checked and are sure that your GPS provider is not listed, you can submit an integration request. Therefore, please

  1. Click on Add your missing provider.

  2. Enter your telematics provider details.

  3. Click on Done.

After that, your telematics provider will be contacted automatically via email while you are kept in the loop. Please prioritize the integration topic with your provider, so that they have a look at the email sent, provide us with the requested information and we can finalize the integration as soon as possible.

Hints:

  • Please make sure to enter the contact details of your provider and NOT your own ones.

  • Please note that only public GPS providers can be integrated; in case you do have a GPS in-house system please contact our support for alternative connection possibilities.
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3. How to add new vehicles to my Visibility Hub / Transporeon account?

If some or any vehicles from a GPS provider (integration) you have already added are missing, i.e. they are visible in the settings integration tab (see 2. below), double check that you have followed all the steps in the instructions. Also contact your supplier and ask to see if they have activated the missing vehicles for Visibility Hub integration. If your telematics service provider has confirmed the activation of all eligible vehicles but they are still not visible, please contact our support.
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If you are missing vehicles from a telematics provider you have not yet added, you can simply add that provider as described above:
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1.How to add / connect vehicles to my Visibility Hub account?

In other words, many different GPS (telematics system) providers can be added/connected to your account.


​Tips:

⦁ As soon as the first vehicles are successfully connected to your Visibility Hub account, Visibility Hub account users will be automatically notified.

⦁ Connected vehicles in Visibility Hub are also automatically available in your Transporeon account, if you have one.
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4. How to delete vehicles on my Visibility Hub account?

  1. Please ask your provider to disable/remove the respective vehicle from the data transmission to VH (to cut the data flow).

  2. If you receive the confirmation, that the data transmission was disabled for requested vehicle, please reach out our support and ask for deleting the license plate from the list in your VH account.


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