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Warning: GPS data missing at stop
Warning: GPS data missing at stop

When a stop's arrival was confirmed with an event only but not with GPS data.

Florian Ransmayr avatar
Written by Florian Ransmayr
Updated over 2 months ago

Overview

Visibility Hub can confirm stop visits in two main ways:

  1. GPS based stop visit: Vehicle takes a break at a transport stop

  2. Event based stop visit: Visibility Hub receives an (arrival/departure) event for a transport stop

Scenario: A stop visit was only confirmed by an event (case 2 above) and the vehicle, based on GPS data, is not close by.

--> Stop visit was already triggered, but no GPS data is available for this stop, this warning is shown incl. all affected stops.

Details

In practice that means: GPS data was received for some part of the transport, but not all stop visits were confirmed by GPS data.

Note that if no GPS data was received for this transport at all and the stop visits were just confirmed by events, this warning will not be shown.

The GPS data provider should investigate what the underlying problem is: Either GPS data was provided too late, sending stopped too early or both. Depending on how GPS data is provided (for an overview, see here), different resolutions will apply:

  • Direct telematics (GPS) provider connection: Reach out to the provider an report that problem so that they can have a look

  • Mobile app: Reach out to our support here

  • Interface (API) connection: Reach out to our support here

For a deep dive into how Visibility Hub manages stop visit detections by GPS data, have a look here.

Potential tracking problems

While the tracking itself might complete and from a first glance, everything looks good, the "real time aspect" of the tracking services that we provide might suffer: ETA can be incorrect or misleading when the actual stop visit was triggered by an event and not the GPS data. Also, the vehicle locations can't be seen for all the route and especially near or at the stop, where it's usually most important. Depending on your use case, this might be of higher or lower importance.

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