Notifications enable you to bring attention to various issues so you can take appropriate action at the right time. You can do this in reference to both multiple transports defined by a set of conditions of your choice as well as to a specific transport of your particular interest.
The Transporeon Visibility Hub notifications feature makes it easier to spot exceptions and automatically communicate them to recipients of your choice (in the language of your choice), improving the efficiency in your daily operations.
In the Visibility Hub application, a new dedicated section named "Notification rules" enables you to keep an eye on the details of created notification rules across multiple transports incl. who is getting notified at what time.
How it works
It’s all up to you - you define the transport and tracking conditions that have to be met. As soon as the conditions are met an e-mail notification is sent. Please note that no further notifications for the specific set of conditions will be sent unless a specific transport meets the conditions again.
Example: if you want to trigger a notification when the estimated delay time is bigger than 15 minutes, the notification will be sent as soon as this condition is met. If the next ETA update changes the estimation to e.g. 20 minutes delay - no further notification will be sent. But if the next ETA update indicates e.g. 10 minutes delay - and with another ETA update the estimated delay gets again bigger than 15 minutes - the notification e-mail will be triggered as now the transport meets the defined conditions again.
Please note that notifications will not trigger for transports that are already matching the notification conditions at the time of creation of the notification rule.
Notifications across multiple transports
Manage exceptions for a set of transports specified by the conditions of your choice. Get notified in real-time or let us notify the adequate recipients directly.
Currently, the available notification types are the following:
Transport mode “Road transports”
Custom filter notification (Custom filters)
When warnings occur
When tracking is cancelled
When transport is delayed
Transport mode “Ocean transports”:
Custom filter notification (Custom filters)
How to get started: create, edit and delete notification rules
How to create a new notification rule
How to create a new notification rule
Go to the "Notification rules" section in the side menu
Click on "Add notification rule" button in the right upper corner
Define transport filters
Select transportation mode (applies only if your company uses Ocean or Air Visibility; if this it not the case the default transportation mode is “Road”)
Select notification type
Fill in possible mandatory fields (depending on the chosen notification type)
Optionally add further filters
Provide notification recipients (e-mail addresses) and e-mail language
Provide rule name
Click on "Save"
How to edit an existing notification rule
How to edit an existing notification rule
Go to the "Notification rules" section in the side menu
Select the notification rule you’d like to edit. Please note that you’ll be able to edit only notifications rules created by you (exception: Admin users can edit any notification rule)
Edit the notification setup
Click on "Save"
How to delete an existing notification rule
How to delete an existing notification rule
Go to the "Notification rules" section in the side menu
Select the notification rule you’d like to delete. Please note that you’ll be able to delete only notifications rules created by you (exception: Admin users can delete any notification rule)
Click on "Delete" button
Confirm the deletion
How to manage notifications across multiple transports
Please find below a few examples of how you can setup specific notification rules in order to trigger notifications according to your business needs:
Notification for untracked transports that are planned to start soon
Notification for untracked transports that are planned to start soon
If you’d like to proactively monitor your road transports that are planned to start soon but have not yet received tracking data, you can combine the filters "Tracking status" (by setting its value to “Untracked”) and "Start time" (by setting the time period selection value to e.g. “Today”). E-mail notification will be triggered in reference to all transports that fulfill both criteria.
Notification for transports assigned to a specific user
Notification for transports assigned to a specific user
If you want to receive specific notifications for transports of your particular interest, you can use the "User" filter by setting its value to yourself. What you’d then need to do is just add yourself as the user for the respective transports (see Add Users to Transports feature) and get notified just in time.
Notifications per specific transport
Notifications per specific transport are currently available for road transports only.
A specific transport is of particular interest to you? Stay up to date with what’s going on by configuring notifications for this specific transport only.
Currently, the available notification types are the following:
When warnings occur
When tracking is cancelled
When transport is delayed
How to get started: create, edit and delete notification rules
How to create a new notification rule
How to create a new notification rule
Open the detail view of the transport of your particular interest
Click on the “Notifications” button
If there is no notification rule configured yet for this transport, you’ll be asked to select the notification type. In case further notification rules exist already, click on the “Add notification rule” button and specify the notification type.
Specify further notification type details
Specify recipients (e-mail addresses) and e-mail language
Click on “Save”
How to edit an existing notification rule
How to edit an existing notification rule
Open the detail view of the transport of your particular interest
Click on the “Notifications” button
Select the notification rule you’d like to edit. Please note that you’ll be able to edit only notifications rules created by you (exception: Admin users can edit any notification rule)
Edit the notification setup: notification trigger and its further details, recipients.
Click on “Save”
How to delete an existing notification rule
How to delete an existing notification rule
Open the detail view of the transport of your particular interest
Click on the “Notifications” button
Select the notification rule you’d like to delete. Please note that you’ll be able to delete only notifications rules created by you (exception: Admin users can delete any notification rule)
Click on the “Delete” button
Confirm the deletion
Notification e-mail content
E-mail content is tailored to the selected notification type and contains adequate information without having to open the corresponding transport details. But of course, these details are easily accessible as the e-mail contains the publicly accessible link (no authorization required) to the respective transport. This allows the e-mail notifications to be sent directly to recipients outside of your company.
E-mail content for notification rule built with “Custom filters" only
E-mail content for notification rule built with “Custom filters" only
Transport number
Carrier name (if the notification is set up by a shipper user)
Shipper name (if the notification is set up by a carrier user)
Notification rule name
Publicly accessible link
In addition, following information is available depending on transportation mode:
Ocean:
Container no.
Booking no.
Bill of lading no.
Ocean carrier (SCAC and name)
Air:
Booking no.
Air waybill no.
Air carrier (SCAC and name)
E-mail content for notification rule “When warnings occur”
E-mail content for notification rule “When warnings occur”
Transport number
Carrier name (if the notification is set up by a shipper user)
Shipper name (if the notification is set up by a carrier user)
Specific tracking warning
Publicly accessible link
Notification rule name (for notifications across multiple transports)
E-mail content for notification rule “When tracking is cancelled”
E-mail content for notification rule “When tracking is cancelled”
Transport number
Carrier name (if the notification is set up by a shipper user)
Shipper name (if the notification is set up by a carrier user)
Specific tracking cancellation reason
Publicly accessible link
Notification rule name (for notifications across multiple transports)
E-mail content for notification rule “When transport is delayed”
E-mail content for notification rule “When transport is delayed”
Transport number
Carrier name (if the notification is set up by a shipper user)
Shipper name (if the notification is set up by a carrier user)
Publicly accessible link
Information about all affected stops of the transport that meet the specified delay conditions (stop address, time slot, deadline, current ETA)
Notification rule name (for notifications across multiple transports)