Got questions? View the FAQ’s section at the bottom of this article!

With SMS Quick Replies, you can easily save time while responding to clients. Instead of typing out common questions or phrases manually, you can use pre-written responses to streamline your workflow and consistently provide efficient and effective communication.

This guide will show you how to set up and send Quick Replies to improve your messaging efficiency. From creating custom replies to using SKED’s templates, you'll be ready to respond faster than ever.

Click the Settings button, then click SMS Quick Replies under the Tools section to navigate to the Quick Replies home screen.

To get a jump start and import a few pre-made templates, click the “use our templates” button. The templates will be added and can be edited by your office to meet your specific needs.

The templates that will be added are:

Note: You'll lose access to these templates if you create a new quick reply from scratch first.

To add a new template, click the add icon in the top right corner:

Once the Quick Replies editor is open, add a Name and Message for the new template, then click Save. The name helps you identify different replies, but patients do not see the name, just the message.

Tip: You can click the placeholder icon to to customize the quick reply with the patient's name, appointment information, or office information.

To send a quick reply to a patient, simply click the Quick Reply icon

in the conversation box within the SMS Inbox or Client Modal. This will open up your list of quick replies, allowing you to respond without typing out the entire message.

Tip: When clicking the Quick Reply icon, the most frequently used templates appear first. If the one you need isn’t listed, use the search box to type in the keywords.

If you’re ready to send the message immediately without any text edits, just click the blue paper plane icon to send it instantly.

If you’d like to edit the content of the quick reply or add more details before sending, simply click on the template title, make your desired changes, and then click the Send button. In the example below, the office used the “Thank you for letting us know!” template but then assured the client the doctor would be notified.

Note: If this is the first time the Quick Reply icon is clicked, it will prompt you to either try SKED’s premade template or click the link to make your own. You'll lose access to these templates if you decide to make your own first.

Templates will show a caution sign icon next to them if one or more placeholders do not have data to pull. For example, if a template has an appointment time or date placeholder but the client has no future appointments, it cannot pull in the data and will not insert the placeholder.

Templates can be easily edited at any time by clicking on the title on the SMS Quick Replies homepage under the Settings menu or clicking Edit on the pop-up preview when in the conversation modal.

Once the Quick Reply editor is opened and the appropriate changes are made, click Save.

Tip: Below the message editor box, a preview of the message as it will appear to the client is displayed.

Quick Reply templates can be easily sorted by clicking the Sort icon near the page's title.

To search for a specific template, use the magnifying glass icon to open the search box:

To delete a template, click the title on the SMS Quick Replies homepage and click the red delete button in the top right corner.

A pop-up will show, asking you to confirm that you want the template deleted. If you’re sure, click Delete.

The most common reason placeholders do not populate information is because there isn’t data to pull. For example, the appointment date and time cannot populate properly if a patient does not have a future scheduled appointment.

They will need to be added manually. You can use the templates listed above.

Not at this time, but our development team is looking into it as a future enhancement.

Yes! Click on the template title (not the blue paper airplane icon), and then you can add or edit the text as you’d like!

No. If another template is selected, it will overwrite any text in the composition box. We recommend sending the first one and then using the other template.