July 2025 - Boost your PVA with these helpful tips & tricks!

This webinar covers actionable ways to increase PVA using SKED. You’ll learn how to capture new patient demand, encourage ongoing engagement, manage cancellations compassionately, and reactivate patients effectively—all while leveraging new SKED tools like the Single Client Page.

If you don’t have a New Patient Portal on your website, add it now. Capturing patient interest at the moment of excitement is key—if they leave without booking, the odds of them finding your site again are low.

If your schedule is complex, carve out bookends (start/end of shift) that are always open for new patients. If a doctor is hesitant to stay 20–30 minutes beyond normal hours, incentivize with overtime, a small bonus, or a gift card.

Also, add an Existing Patient Portal. Not everyone prefers an app—some like a web link. You can even route known patients automatically from the New Patient Portal to the Existing Patient Portal for a seamless experience.

Use every booking path: the SKED app and your Existing Patient Portal.

If you’ve experienced double-booking, that’s a setup issue, not a reason to disable online booking. SKED can help weight and guard your schedule so patients only see times that truly exist.

Fallback appointments: If someone hasn’t been in for X days, require a re-exam or new patient visit. Make sure those fallback codes have availability—if the app or portal says they need a re-exam but shows no times, most won’t call, and you’ll lose them.

If re-exams are hard to place, adjust the fallback rule—such as a 3-month “extended adjustment” that reserves more capacity. SKED can weight that slot (for example, one extended visit counts as three standard adjustments).

Goal: The moment a patient leaves, make their next visit easy to book—without over-care, but with zero friction.

The biggest drop-off happens 90–150 days after wellness transition. Fix this with scheduled follow-ups:

Enable SKED’s “No Future Scheduled” nudge. One to two days after a visit, if they don’t have their next one booked, they’ll get a push notification. This feature works—one high-volume office saw 500+ self-scheduled follow-ups in a month.

Have a cancellation policy (e.g., 30-day notice) and follow it. This gives your team time to reconnect and problem-solve—not to punish.

Conduct an exit scan (cancellation scan). Sit down, listen, and review scans. If money is tight or life is stressful, offer a temporary plan—half price for 3 months, bi-weekly visits, or a smaller package.

Love them on the way out. Make it clear the door stays open—drop-ins welcome. People remember how you made them feel.

Set layered reactivation messages for 2 weeks, 4 weeks, 6 months, and 12 months.

Automation helps—but a doctor call is gold. Around 3 months post-cancellation, a quick call can make a major difference.

Ask about the wins they experienced under care (allergies, anxiety, seizures, sports performance). Offer a free scan comparing their exit scan to now—no pressure, just clarity.

The new Single Client Page puts everything in one place:

No more digging through one-time messages—everything is accessible on one screen.

Need help with:

Book a time with our team! We can hop on a call, remote in, and optimize your setup together.

To thank attendees, SKED hosted a fun coffee giveaway—free coffee for two lucky offices! Be sure to join future webinars live for a chance to win.

Have questions?

Our team is ready to help. If you enjoyed this session, let us know what topics you’d like to see next!

Boosting PVA isn’t about adding complexity—it’s about removing friction. By simplifying booking, staying connected post-care, and using SKED’s automation features, your office can retain more patients, reactivate more effectively, and strengthen long-term engagement.