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Reporting an Issue

2 min read l How to report an issue on the SkillPack Platform

Jason Zak avatar
Written by Jason Zak
Updated over 2 years ago

To report any issues to the SkillPack Platform Support Team please contact us by email: at support@skillpack.io or by opening a chat on the Platform, as shown below.

Click the icon "Messages" and then click "Send us a message."

Choose which topic best describes what you will be reporting about. When prompted, ensure you provide the information required to help our team investigate your request.

Important Notes:

In order to resolve your issue in a timely manner, please provide the Team with the following:

  • The Job URL, where you are encountering the issue (if applicable)

  • A screenshot of the error message you are getting

  • When did the issue happen (Time when the issue happened including your Timezone)

  • Additional information that could help the Support Team in resolving your request faster


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