🧠 What is Steam’s Trade Protection?
Steam recently introduced a trade protection system that allows users to cancel trades during the 7-day hold window. If this happens, Valve can roll back all CS2 trades made within the last 7 days.
💡 How SkinSwap Protects You
To keep the platform stable and prevent abuse, SkinSwap has made the following changes:
🟣 CS Balance now includes both normal balance and escrow balance (pending CS trades)
🟤 Rust Balance uses only normal balance
🔁 Cross-trading between CS and Rust is disabled for an undetermined time
💵 Fiat deposits go into your Normal Balance, which is usable for both CS and Rust items.
✅ Your CS balance is still spendable immediately, even if the deposit is under protection. However, if Valve rolls back a trade, SkinSwap will automatically reverse the affected balance.
⚠️ What happens if I cancel a CS trade?
If you cancel a CS trade while it’s under Steam's 7-day trade protection:
The trade is reversed, and the item returns to your inventory
Your credited balance is removed from your SkinSwap account
Your account will be banned for 30 days to prevent further abuse or risk
🔁 When will cross-trading return?
Right now, Rust trades are not protected by Steam’s rollback system, so they use a different balance. Until Rust gets the same protections, CS and Rust balances remain separate.
🔄 Once Rust adopts Steam’s trade protection system, cross-trading will be re-enabled, and we’ll return to a single balance for all items.
📬 Need Help? Contact Support
If you ever run into issues, we're here to help.
You can reach our team through:
💬 Live Chat 24/7: Available directly on SkinSwap.com click the chat icon in the bottom-right corner.
📧 Email Support: Reach us at support@skinswap.com for anything trade-related, payout questions, or disputes.
We aim to respond as quickly as possible, typically within 10 minutes.