At SkinSwap, we strive to provide a seamless and efficient trading experience for our users. However, there are occasions when you might encounter a "Payment Failed" status after selling your skins. This guide will explain what this status means, why it occurs, and what you should do if you encounter it.

The "Payment Failed" status occurs when a user sells their skins to SkinSwap, but the wallets don't have sufficient funds available to immediately complete the payment. This issue is typically temporary and arises from momentary wallet balance shortages on our end.

- Insufficient Funds: SkinSwap may experience a temporary shortage of funds in our payment wallets, which can delay immediate payment processing.

- High Transaction Volume: During periods of high trading activity, fund availability may fluctuate, leading to occasional payment delays, this rarely happens.

When a payment fails due to insufficient funds, our team takes prompt action to resolve the issue:

1. Wallet Refill: We prioritize refilling the necessary payment wallets as quickly as possible to process your payment.

2. Automatic Payment: Once the wallets are refilled, payments are automatically processed and sent out to users.

3. Timeframe: Typically, payments are resolved within 12-24 hours, ensuring minimal delay for our users.

If you encounter a "Payment Failed" status, here's what you should do:

1. Be Patient: Rest assured that your payment is a priority and will be processed as soon as funds are available.

2. Monitor Your Account: Keep an eye on your account for updates, as payments are usually sent within 12-24 hours.

3. Contact Support: If your payment hasn't been processed after 24 hours, or if you have any concerns, reach out to our support team via live chat on the website or through support@skinswap.com. Our team is available to assist you and provide updates on your payment status.