Introduction
At SkinSwap, we strive to provide a seamless and efficient trading experience for our users. However, there are occasions when you might encounter a "Payment Failed" status after selling your skins. This guide will explain what this status means, why it occurs, and what you should do if you encounter it.
What is the "Payment Failed" Status?
The "Payment Failed" status occurs when a user sells their skins to SkinSwap, but the wallets don't have sufficient funds available to immediately complete the payment. This issue is typically temporary and arises from momentary wallet balance shortages on our end.
Why Does This Happen?
There are several reasons why a payment may fail:
Insufficient Funds: SkinSwap may experience a temporary shortage of funds in our payment wallets.
PayPal Restrictions: Your PayPal account may have limitations or restrictions that prevent the payment from going through.
Denied by Payment Provider: Your bank or payment provider may have declined the transaction on their end.
High Transaction Volume: During periods of high trading activity, fund availability may fluctuate, leading to occasional payment delays.
What Should You Do?
When a payment fails, a support ticket will automatically be created for you. You will be notified via email and Intercom messenger, so you'll always have an agent available to assist. There's no need to reach out yourself we'll keep you updated every step of the way.