Losing track of items during trades or purchases can be frustrating, but SkinSwap.com has a solution to help you quickly locate missing items. The Backpack feature acts as a safety net, ensuring your items are securely stored if any issues arise during transactions. This guide will show you how to use the Backpack to find and retrieve your missing items.

In the fast-paced environment of online trading, items can occasionally go missing due to technical glitches, failed transactions, or canceled trades. Rather than letting these items vanish into thin air, SkinSwap’s Backpack feature provides a secure space to store them temporarily.

Whenever an item doesn’t successfully transfer during a trade or purchase, it’s automatically moved to your Backpack. This ensures that:

- Items Aren't Lost: Items remain secure and accessible, preventing permanent loss.

- Trade-Locked Items: Skins that are trade-locked are held until their lock expires, after which they can be easily withdrawn.

- Transaction Errors: In the case of transaction failures, items are safely stored for later access.

To find your missing items, follow these steps to access and manage your Backpack:

1. Log into Your SkinSwap Account: Visit skinswap.com and log in with your credentials.

2. Navigate to Your Inventory: Once logged in, head to your inventory section where all your items are listed.

3. Locate the Backpack Icon: Within the inventory, find the Backpack icon—this is your go-to spot for missing items.

4. Click on the Backpack Icon: Click to open the Backpack, where you will find a list of items that are temporarily held.

Here is a video explaining this process:

Once you've accessed your Backpack, follow these steps to retrieve any items stored there:

1. Review the Backpack Contents: Scan through the list of items in your Backpack to locate the missing ones.

2. Check Trade Lock Status: Verify the trade lock status of each item. Items with an active trade lock will be available for withdrawal once the lock expires.

3. Withdraw Available Items: Select the items you wish to retrieve and follow the prompts to withdraw them from the Backpack.

If you've followed the steps above and your items are still missing, consider these additional actions:

- Refresh Your Inventory: Sometimes items can appear after a page refresh or logging out and back in.

- Check for Delays: Occasionally, network issues can cause delays in updating your inventory.

- Contact Support: If your items are still not visible, reach out to SkinSwap support through the live chat on the website for further assistance.

If you have any questions or encounter any issues while trying to find your skins or transaction errors, our support team is here to help. Contact us via the Intercom chat on our website, or email us at support@skinswap.com.