The content in this article is only applicable to HUB users. If you are interested in learning more about HUB or wish to upgrade your account, please reach out to support@skywatch.com.
Payment method options offer HUB users choices on how they would like orders and projects to be billed. This helps organizations ensure they receive the right type of invoicing.
HUB accounts can have two types of payment methods set up:
Monthly Arrears: Monthly invoicing that can summarize charges based on product type or projects.
Pre-Payment: pre-paid credits with an invoice summarizing the spending delivered each month.
Monthly Arrears
Monthly arrears is the default payment method that ALL HUB accounts will have access to.
This payment method is the delivery of a monthly invoice during the first week of each month, summarizing the due payments of all orders placed the prior month.
For example, you will receive your invoice for all July 2024 orders set to the monthly arrears payment option during the first week of August 2024.
On these invoices, the payments can be organized in two different ways:
By Month:
Payments on monthly arrear invoices will separate the orders by resolution and order type.
E.g., high resolution archive orders, medium resolution archive orders, and very high resolution tasking orders will all be separated.
By Project:
Invoices will be generated for each Project instead of per month.
A HUB SuperAdmin can create Projects to keep orders separated.
When placing an order, at checkout, a HUB user can select what Project they want the order to be connected to.
Pre-Paid
If a HUB SuperAdmin has a pre-approved budget for a specific project or for the entire organization account, they have the option to request a pre-paid payment method.
Pre-paid payment method will have an assigned credit budget (established in HUB contract and once invoiced successfully to SkyWatch). The SuperAdmin(s) then have the option to link the pre-paid payment method to a Project (see "How Do I Set Up a Project in HUB?" for more information) or they can keep it as a stand-alone budget, but filter what users are allowed to use the pre-paid amount for orders.
To set up a pre-paid payment, the SuperAdmin(s) will need to contact the SkyWatch Account Manager assigned to the HUB account. If you are unsure who your Account Manager is, head to the Organization tab and select the "Settings" option. You will see the Account Managers name and email.
You will need to provide them the following information:
A pre-paid PO
Total amount credits to be added.
Once they receive the funds, the SkyWatch support team will set up the payment method and inform you when it is active and ready.